Alaska Passenger Service Agent

Job DetailsDescriptionGreat News! Want to work for one of the leading fueling companies in the world? Join Menzies Aviation and be part of our family!As a member of the Menzies Aviation Passenger Service Team you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.Watch Our Passenger Service Agent Video Here: https://www.youtube.com/watch?v=BZpbmlbdAtkKey ResponsibilitiesAssist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airportInterpret identification labels along with baggage and cargo routing tagsHost self-service kiosksEnsure that all work areas are organizedKeep a positive attitude while offering assistanceEnsure the safe and secure operationsSome bending, stretching, pushing & pullingPerform other duties as assignedQualificationsMust be at least 18 years of ageMust pass a pre-employment drug screenAbility to proficiently read, write and speak EnglishMust be comfortable lifting/moving up to 70lbs of cargo and baggageMust be able to stand for long periods of time at the ticket counter and gate check-in areasMust pass FBI background check and obtain US Customs sealMust be available and flexible to work variable shifts including weekends and holidaysPrior Customer Service Experience Strongly PreferredIntermediate Computer Skills RequiredKnowledge, Skills, And AbilitiesAbility to learn quicklyAbility to understand and carry out oral and written instructions and request clarification when neededStrong interpersonal skillsAbility to work as part of a teamAbility to build relationshipsBenefitsAdvancement OpportunitiesMedical, Dental, Vision401K, STD, LTD, and more Paid TrainingPaid ParkingUniform ProvidedWorking ConditionsThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.This individual must maintain a positive attitude when representing our company and communicating with customers within the airport.Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls; reach with arms, climb or balance; and talk or hear.Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.