Student Navigator

Job Summary Collaborates with others in the implementation of strategies, plans, programs, and services that support the assigned college's goals of attracting and retaining an academically talented non-traditional student population. Represents and promotes the assigned colleges and Cleveland State University (CSU) to prospective non-traditional students. Maintains individual communication with prospective students throughout the admissions process from inquiry to enrollment utilizing the customer relationship management (CRM) tool. Develops and implements a recruitment plan and schedule. Maintains, collects, and analyzes recruitment, admissions, and retention data utilizing the CRM tool. Works with others on the planning and implementation of community outreach and with specialized engagement activities. Monitors enrollment trends and develops appropriate recruitment engagement strategies. Performs other functionally related duties as assigned. Minimum Qualifications Bachelor's degree, preferably in education, social science, humanities , business, or related fields. Experience in advising, mentoring, student programming, student services, teaching, or tutoring, in an educational or programming setting. Valid driver's license and ability to establish and maintain driver eligibility under CSU's Driving and Motor Vehicle Policy. Preferred Qualifications Master's degree, preferably in student affairs, higher education, counseling, or a related field. Three (3) years in admissions, recruitment, student services, education, mentoring, academic advising, career services, and workforce development in an educational or programming setting. Experience engaging with non-traditional students. Experience planning, organizing, and implementing recruitment or sales plans, events, or programs. Experience utilizing a CRM system. Experience using social media and networked communications.