Customer Success and Sales Representative

Responsive recruiterBenefits401(k)401(k) matchingBonus based on performanceCompany partiesCompetitive salaryDental insuranceEmployee discountsFree food & snacksFree uniformsHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceFull-Time Seasonal Position (Through Late November)At Lawn Doctor, we help homeowners create healthier, better-looking lawns while delivering an exceptional customer experience. We are looking for a dependable, organized, and motivated individual to join our team as a Customer Success & Sales Representative during our busy season.This is a fast-paced role that requires strong communication, urgency, organization, and the ability to manage a high volume of customer interaction while maintaining professionalism and attention to detail.This role combines customer service, customer retention, inbound sales, outbound follow-up, and operational communication responsibilities. Team members in this role actively help both new and existing customers understand service recommendations, solve lawn concerns, and move forward with the services that best fit their needs.The responsibilities within this role will vary throughout the season based on business needs, customer demand, and seasonal service timing. Some periods of the season may require heavier outbound follow-up and customer communication efforts.The ideal candidate enjoys helping people, solving problems, staying busy throughout the day, and working in a team-oriented environment where their work directly impacts customer satisfaction, retention, and company growth.ResponsibilitiesAnswer inbound customer calls, texts, and emailsAssist in converting inbound leads into customersConduct outbound follow-up with customers and leads as needed throughout the seasonHelp existing customers add services and improve lawn resultsRecommend services and programs based on customer lawn concerns and goalsSupport customer retention and help resolve customer concerns professionally and efficientlyProcess customer payments and update customer accountsCoordinate communication between customers, technicians, and office staffSupport sales follow-up and administrative tasksMaintain accurate customer notes and account documentationTake ownership of customer communication, follow-through, and resolutionDeliver a high level of professionalism and customer service throughout every interactionWhat We’re Looking ForStrong communication and multitasking skillsPositive, professional, and team-oriented attitudeStrong organization and attention to detailAbility to stay calm, organized, and productive while balancing multiple priorities throughout the dayComfortable confidently discussing pricing, service recommendations, and customer solutions over the phoneStrong work ethic and dependable attendanceComfortable learning software systems and office technologySomeone who takes initiative, communicates clearly, and works to solve problems rather than pass them alongPrevious customer service, inside sales, office, or call handling experience preferredLawn care knowledge is helpful but not requiredWhy Join Lawn Doctor?Lawn Doctor has proudly served West Michigan homeowners for over 25 years and is known for delivering high-quality lawn care and exceptional customer service. We are a fast-paced, team-oriented company that values accountability, communication, growth, and doing the right thing for our customers.This position is a great fit for someone who enjoys staying productive, communicating throughout the day, helping customers solve problems, and contributing to a team-focused environment.Position DetailsThis is a full-time seasonal position expected to run through late November based on seasonal business needs. Performance and growth opportunities are available for team members who consistently demonstrate reliability, communication skills, accountability, and strong customer support.Compensation: $18.00–$23.00/hour + Bonus OpportunitiesCompensation: $18.00 - $23.00 per hourOur Franchisees Need People Like YouHere at Lawn Doctor, we have a very simple approach to our work—be safe, have fun, and change the world one lawn at a time. It’s the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry.Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether you’re an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated.Since each of our franchises is locally owned, you’ll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you.We appreciate your interest and hope to have you on board a local franchise team as soon as possible. All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.