Techno Functional Program Manager

This role requires hands-on fluency across three interconnected domains: Telecom System sBSS/OSS architecture, 4G/5G/LTE services, billing & provisioning, CDR processing, network lifecycle managemen tIoT Platfor mVZ Connect platform, SIM/device lifecycle, M2M protocols, IMEI/MSISDN management, fleet & asset connectivit yApplied AI / M LML-driven network ops, predictive analytics, AI automation, responsible AI governance, generative AI pilot s Key Responsibilitie s Program Delivery & Governanc e Own end-to-end delivery of IT programs — roadmap, budget, resource plans, risks, and milestone tracki ngDefine and govern program scope with clear business outcomes tied to telecom and IoT KP IsCoordinate across product management, engineering, network operations, and vendor teams for on-time, on-budget releas esLead steering committee reviews, executive reporting, and cross-functional stakeholder alignment sessio nsEstablish and maintain Agile/SAFe delivery cadence including PI planning, sprint reviews, and retrospectiv esManage program dependencies, escalation paths, and risk mitigation strategies proactive lyTelecom & IoT Platform Managemen t Translate telecom BSS/OSS business requirements into actionable IT system changes and configurations within Client Platfo rmPartner with network engineering to align IT platform capabilities with evolving 5G and LTE service architectu reManage platform integrations (APIs, data feeds) with carrier backend systems, OEM device partners, and third-party IoT platfor msFacilitate functional design reviews, user acceptance testing, and go-live readiness assessments for releas esOversee data quality, platform performance SLAs, and operational support models post-deployme n Identify and champion AI/ML use cases within IT Platform — including network anomaly detection, device churn prediction, usage pattern intelligence, and smart data plan optimizati onDefine AI program roadmaps & pilots with clear business cases, data requirements, and phased delivery mileston esCollaborate with data science and MLOps teams to move AI models from prototype to production within the IT platfo rmCommunicate AI initiative value and progress to executive sponsors through business-focused narrativ t Build and sustain trusted relationships with business owners, IT leadership, network operations, and finance stakeholde rsManage third-party vendors and system integrators — SOW compliance, performance oversight, and escalation manageme ntPartner with enterprise architecture to ensure IT System evolution aligns with long-term IT strategy and standar J-18808-Ljbffr