Technician - IT - Entry Level

We are seeking a reliable Technician with experience in MSP and/or school environments. This role is responsible for providing day-to-day onsite technical support, troubleshooting hardware and software issues, and assisting end users with IT-related needs. THE IDEAL CANDIDATE WILL BE WORKING FOR A CLIENT IN NEWTON, MA.Key Responsibilities:Provide technical support via phone, email, and ticketing systems while onsiteTroubleshoot Windows devices, printers, and basic network issuesSupport and administer Google Workspace and Microsoft Office 365Manage user accounts, permissions, and basic security tasksDocument issues and resolutions clearlyQualifications:Education: High school diploma or equivalent (Associates in IT is a plus).Experience: Minimum of 1 year of experience in IT support or a related technical role.Skills:Basic knowledge of computer systems, software, and networking concepts.Experience in an MSP and/or educational environment preferredStrong knowledge of Google Workspace and Office 365Excellent customer service and communication skillsAbility to prioritize and manage multiple requestsPreferred Qualifications:IT certifications (e.g., CompTIA A+, Microsoft 365 Fundamentals).Experience with remote support tools and systems.Application questions must be answered completely, do not put yes or n/a as a response.Equal Opportunity Employer Statement:Our company provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. recblid qloa3300bq7jkfrt2z68vgbhod5ql5