Tier 3 VIP Support

OverviewGovCIO is currently hiring for a Tier 3 VIP Support Administrator to provide executive support for DAIT within the CFTC. This person will be a part of an executive support team delivering white glove, mission critical IT services to senior executives and VIP stakeholders within the Commission. They will ensure high-quality technical support (Tier 3), enforce best practices, and drive operational improvements across a secure, compliance-focused environment. The position is based in Washington, DC and requires full onsite presence.ResponsibilitiesManage and maintain user accounts and access to network resources:Administering user profiles in Active Directory and mailboxes in Exchange OnlineApply password reset and access permissions ensuring agency guidelines are followedManage email distribution lists and security groupsSupport agency “PIV” (smart card) secure logonAssist with shared file access (traditional server and cloud)Assist with user OneDrive management and troubleshootingOversee administration of MFDs (multi-function devices), network printers, and related servers:Manage network print queues, including troubleshooting and resolving queue problems Serve as escalation point for customer support and provide coordination with infrastructure teams Collaborate with senior staff and client to resolve complex problemsQualificationsBachelors degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline with 5 - 8 years (or commensurate experience). Acceptable substitute for education would be 9 years (overall) directly related experience.Required Skills And Experience5+ years of work experience in computer systems with at least 3 years of solid system, network administration and/or IT services experience. Experience managing Active Directory user accounts and Group Policy in AD/Azure ADExperience working with Outlook and shared mailboxesExperience provisioning user workstations and software using MCM or similar toolsExperience with Microsoft 365 (Teams, Outlook) and other collaboration tools. Attention to detail while creating/modifying/managing a high volume of accountsStrong organizational, problem-solving, and analytical skillsAbility to manage multiple priorities and projectsManage on/off‑boarding, user provisioning, permissionsExceptional interpersonal, written, and verbal communications skillsEnsure accessibility and Section 508 compliance for end‑user tech and A/V experiencesClearance Required: Must be able to acquire and maintain CFTC Public TrustPreferred Skills And ExperienceExperience managing mailboxes using Exchange Online; creation, deletion, and permissions Knowledge of Microsoft Windows Server 2019, 2022 and Microsoft Windows 11Posted Salary Range: USD $85,000.00 - USD $100,000.00 /Yr.