INTERNATIONAL OPERATIONS COORDINATOR I

Customer Service Representative Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.Major Duties and Responsibilities:Resolves problems and communicates solutions or requested information to the customer.Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer.Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries.Uses a customer relationship application or database to record activities and research product information.Comply with the requirements of the company's Quality Management System.Required Skills, Experience, and Education:High school diploma or equivalentFluent in English and Spanish, both oral and writtenPossess excellent oral and written communication skills0-2 years of experience in related fieldTMS, WMS and Microsoft Office experienceHazmat Compliance KnowledgeMedical Device Industry KnowledgeProficiency in English, including the ability to speak, read, write, and comprehend English, is required for this position.Desired Skills, Experience, and Education:Bachelor's degreeConfident, team-oriented, and enjoy working in a fast-paced environmentCertifications on related FieldExcellent Import/Export/Domestic Compliance KnowledgeSelf-managed and highly motivatedDisplays integrity, reliability, empathy, and a strong work ethicPhysical Requirements:Remain in a stationary/seated position for an extended period.Regularly required to operate a computer, telephone, keyboard, and other office machinery.Specific vision abilities required by this job include close vision requirements due to computer work.The ability to hear, understand, and distinguish speech and/or other sounds.Pegasus Logistics Group is breaking the mold and we want employees as passionate and diverse as we are.Pegasus Logistics Group is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.