Senior Enterprise IT Engineer

Who We AreImprint is reimagining co-branded credit cards & financial products to be smarter, more rewarding, and truly brand-first. We partner with companies like Crate & Barrel, Rakuten, Booking.com, H-E-B, Fetch, and Brooks Brothers to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. Our platform combines advanced payments infrastructure, intelligent underwriting, and seamless UX to help brands offer powerful financial products—without becoming a bank.Co-branded cards account for over $300 billion in U.S. annual spend—but most are still powered by legacy banks. Imprint is the modern alternative: flexible, tech-forward, and built for today’s consumer. Backed by Kleiner Perkins, Thrive Capital, and Khosla Ventures, we’re building a world-class team to redefine how people pay—and how brands grow. If you want to work fast, solve hard problems, and make a real impact, we’d love to meet you.As Senior Enterprise IT Engineer, you will own the security, management, and support of Imprint's core IT infrastructure and end-user services. This role is critical to maintaining our security posture, enabling seamless employee operations, and ensuring compliance across a distributed organization.You will partner closely with teams across the company to implement identity and access controls, manage devices and software, and deliver exceptional end-user support. As we’re becoming an AI-native company, you’ll have the opportunity to help us build and execute on this vision from an IT perspective.This is a hands-on role with direct accountability for system reliability, security hygiene, and operational efficiency.What Success Looks Like In The First 90 DaysEstablished clear ownership of identity and access management processes, including SSO, MFA, and user provisioningCompleted a full audit of access controls and device compliance, with remediation plans in place for any gapsBuilt strong working relationships with internal stakeholders and demonstrated responsiveness to support requestsImplemented improvements to device management workflows that reduce friction for end usersDelivered clear documentation and training materials for key systems and processesDemonstrated urgency and bias for action in resolving critical issues, especially account lockouts and access emergenciesResponsibilitiesIdentity Management SystemsManage, configure, and monitor identity and access management tools (SSO, MFA, etc.)Implement and enforce the principle of least privilege for all user accounts and resourcesLead periodic access reviews and take corrective actions based on findingsDevice ManagementOversee the deployment, maintenance, and troubleshooting of device management platformsEnsure all devices are hardened according to security best practices and organizational policiesManage patching and updates, coordinating with end users to minimize downtimeSoftware AdministrationDeploy, update, and troubleshoot software applications for end usersCreate and maintain documentation on software rollout procedures and user guidesWork closely with vendors and internal teams to resolve issues in a timely mannerCollaboration ToolsAdminister and support email systems, ticketing platforms, and other collaboration toolsMonitor usage and performance, ensuring high availability and a positive user experienceDevelop user training materials and deliver training sessions to drive adoption and best practicesEnd User SupportProvide technical support for hardware and software issues for remote employees across multiple time zonesCoordinate with cross-functional teams to resolve complex issuesMaintain an inventory of all IT assets and manage lifecycle processesSecurity & ComplianceContinuously evaluate and implement security enhancements to end-user devices and infrastructureConduct regular audits and reviews to ensure compliance with internal policies and external regulationsCollaborate with the information security team to align device and access controls with broader security initiativesQualificationsRequiredBachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)5+ years of experience in an enterprise IT administration role, ideally with a focus on identity management, device management, and security best practicesProficiency with identity management platforms (e.g., Okta, Azure AD, Rippling, or similar)Hands-on experience with MFA tools, VPNs, and endpoint security solutionsFamiliarity with device management tools (e.g., Jamf, Intune, or similar)Knowledge of collaboration tools administration (e.g., Google Workspace, Office 365, or ticketing systems)Solid understanding of networking principles (TCP/IP, DNS, DHCP) and Windows/macOS/Linux environmentsExcellent communication and interpersonal skills; capable of guiding and training non-technical usersStrong problem-solving abilities and attention to detailDemonstrated bias for action and urgency, especially in critical situations requiring immediate response, such as user account lockoutsAbility to prioritize and respond to support requests efficiently, ensuring adherence to service level agreements (SLAs) for timely resolutionNice to HaveExperience in fintech, payments, or regulated environmentsTrack record of supporting cross-functional teams and managing competing priorities in high-growth environmentsPerks & BenefitsCompetitive compensation and equity packagesLeading configured work computers of your choiceFlexible paid time offFully covered, high-quality healthcare, including fully covered dependent coverageAdditional health coverage includes access to One Medical and the option to enroll in an FSA20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parentsAccess to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivityImprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.