Technical Trading Support Analyst

Technical Trading Support AnalystWe are seeking a Technical Trading Support Analyst to provide production and application support for front-office trading platforms in a fast-paced financial services environment. The ideal candidate will have experience supporting electronic trading systems, troubleshooting production issues, monitoring trading applications, and working closely with traders, developers, infrastructure, and business stakeholders to ensure high availability and optimal performance of trading systems.Key ResponsibilitiesProvide Level 1 and Level 2 production support for front-office trading applications and electronic trading platforms.Monitor trading systems, market data feeds, FIX connectivity, and application health to ensure uninterrupted trading operations.Investigate and resolve production incidents related to order management, trade execution, pricing, and market data.Perform root cause analysis (RCA) for production issues and implement preventive measures.Troubleshoot application, server, database, and network-related issues affecting trading systems.Support Order Management Systems (OMS), Execution Management Systems (EMS), and trade lifecycle processes.Monitor system performance using application monitoring and logging tools.Coordinate with development, infrastructure, networking, database, and vendor teams for issue resolution.Manage incident, problem, and change management activities following ITIL best practices.Execute application deployments, releases, configuration updates, and production validations.Support end users including traders, portfolio managers, operations, and compliance teams.Maintain production support documentation, runbooks, and knowledge base articles.Participate in production releases, weekend maintenance activities, and disaster recovery testing.Provide on-call support for critical production incidents when required.