Executive Assistant (Full Time) - Waldorf Astoria Las Vegas

The Executive Administrative Assistant will be responsible for supporting the General Manager on a daily basis. This is a crucial role within the Executive Office, which is relied upon heavily to assist in the daily operation of the Hotel. In this capacity, one will be responsible for managing the General Manager's schedule, organizing meetings within and outside the Hotel, creating PowerPoint and Excel documents, arranging executive travel needs, liaising with guests and Owners alike. This position will also include but not limited to, assisting with administrative needs, training and general office projects under the direction of the General Manager. In addition to supporting the General Manager, the Executive Assistant will also support the Hotel Manager role. This individual will also maintain confidentiality and communicate related information to colleagues.Organizational StructureThe Executive Administrative Assistant will report directly to the General Manager. In addition, they will support the Hotel Manager.Duties and Supporting ResponsibilitiesMaintain the General Manager's calendar inclusive of but not limited to scheduling of all appointmentsAnswer telephone calls and handle enquiries professionallyHandle all incoming/outgoing correspondence and documents, maintain filingCommunicate and coordinate with EXCO/Corporate Office/Owners on behalf of the General ManagerPrepare files and documents for periodic meetings chaired or attended by the General ManagerTake meeting minutes at the General Manager's request and maintain all requisite follow up or follow through with the necessary corresponding updatesPrepare presentations and other documentation as required for the Executive Office or as required by the General ManagerThe ability to construct multi-media presentations, presentation materials, status reports as requiredHandle communication with guests on behalf of the Executive OfficeHandle reservations for VIPs when necessary, ensuring that all VIPs and repeat guests requirements are arranged prior to arrival using guest history information and through pre-arrival calls and researchOngoing awareness of the importance of collection of guest history informationHandles all guest comment analysis; Salt, Comment Cards, Letters and Email and appropriate response correspondenceHandles guest complaints expeditiously to complete resolutionCollect and sort out all incoming/outgoing mailPrepare purchase orders, expense report and invoices, keeping track of monthly expenses logged in the public finance checkbookMake domestic and international travel arrangements for the General Manager and organize room reservations for visiting Corporate Team members, handle/process all complimentary requests and barters for salesManage office supplies and par stocksPerform any additional duties as assigned by the General ManagerWhat are we looking for?Customer FocusIs dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information (or preferences) and uses it for improvements in products and services; acts with customers / colleagues in mind. Establishes and maintains effective relationships with both internal and external customers and gains their trust and respect.Managing Vision and PurposeCommunicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision and can inspire and motivate the team.ProcessDrive for ResultsCan be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.Functional and Technical SkillsHas the functional and technical knowledge and skills to do the job at a high level of accomplishment.OrganizingCan marshal resources (people, funding, material, and support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner. Sets clear goals and responsibilities, monitors progress and results.Problem SolvingUses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Makes good decisions based upon a mixture of analysis, wisdom and experience.Time ManagementUses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner.Preferred RequirementsColleague degree preferred as well as a minimum of 3 years of Senior Executive Administrative experiencePrevious experience in a luxury hotel environment or high-end establishmentMust be able to prioritize and handle concurrent, multiple tasksAdheres to strict confidentiality and information privacy requirements; sound discretionMust be able to demonstrate sound judgment, superior decision making and problem solving skillsPerform a myriad of duties with extreme care and attention to detailDisplays a willingness to get involved and provide assistance to fellow colleagues and outside contactsAbility to work independentlyHigh level of proficiency in multiple computer applications to include but not limited to, Microsoft Office Applications; Word, Excel, PowerPoint and Outlook.Knowledge of OnQ Property Management, GoConcierge, OpenTable is suggestedAbility to track and maintain appointments through a daily/monthly calendarExcellent communication skills both written/verbal in the English languageThe ability to take short hand and/or minutes/dictationRequires high levels of interaction with all members of Hotel staff; excellent interpersonal skills is a mustPossess a high degree of integrity, energy, poise, professionalism and the ability to remain flexible as priorities shiftMust be willing to work a flexible schedule which may include weekend/evening shiftsMust maintain a positive attitude towards work and interact with hotel guests in a congenial and polite mannerProfessional and appropriate business appearance and presentationStrong typing and organizational skillsEach of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position.It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Employees or applicants should direct requests for accommodation to the Director of Human Resources.Working with Hilton:Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes:QualityProductivityDependabilityCustomer FocusAdaptabilityWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!