AI Implementation Engineer

The AI Implementation Engineer is GCS's core technology leader; responsible for maintaining our IT infrastructure while driving Claude and AI adoption across the entire organization. You'll own the full lifecycle: identifying where Claude creates value, piloting implementations, managing platform access and integrations, training users, ensuring responsible AI practices, supporting ongoing operations, and measuring impact. *Key Responsibilities:* Claude Platform & AI Infrastructure * Manage Claude.ai Pro and Team accounts, user provisioning, licenses, API keys, and access controls * Provide first-line support for Claude issues: authentication, API errors, integrations, feature questions * Test and validate new Claude features and Anthropic product releases; coordinate deployments * Maintain audit logs and ensure compliance with Anthropic's Acceptable Use Policy and data privacy * Monitor platform performance, usage patterns, and optimize for efficiency and cost AI Strategy & Use Case Development * Identify and prioritize high-value opportunities where Claude improves workflows: field documentation, estimating, project planning, technical writing, compliance analysis, automation * Partner with department leads to understand pain points and desired outcomes * Design and pilot Claude implementations; measure impact before scaling * Build Simpro integrations and custom data flows with Claude APIs (e.g., auto-generating job summaries, analyzing project data, supporting Davis-Bacon docs) * Create training and enablement resources tailored to each team's role and workflow * Provide one-on-one coaching and facilitate departmental workshops IT Operations & Support * Provide first-line technical support for hardware, software, email, VPN, cloud services, and network connectivity * Manage user accounts, access provisioning, and offboarding across GCS systems (Active Directory, email, cloud storage, Simpro) * Maintain VPN and remote access infrastructure for field technicians Required Skills & Experience * 3+ years of IT support, help desk, or IT operations in a mid-sized business or field services environment * 3+ years hands-on with Claude, Claude API, or similar LLMs—comfortable with API docs, authentication, troubleshooting * Strong proficiency with Windows, Active Directory and user account management * Solid networking fundamentals: VPN, DNS, DHCP, firewalls, TCP/IP * Practical experience with REST APIs, HTTP, JSON, OAuth 2.0, API keys * Scripting or programming (Python, PowerShell, JavaScript, or similar) for automation * Strong understanding of cybersecurity: credential storage, encryption, access controls, data privacy * Hands-on experience with cloud services (Microsoft 365, Google Workspace, AWS) and VPN/remote access * Excellent communication, you can explain technical concepts to non-technical users and document clearly Preferred Skills & Experience * Production experience implementing Claude or Claude API in an operational or enterprise environment * Familiarity with Anthropic products (Cowork, Claude Code, Claude in Chrome) * Experience with Simpro or similar field service management software (ServiceTitan, Housecall Pro) * IT asset management or inventory tracking *Compensation & Benefits* *Job Type:* Full-Time, Exempt *Salary Range:* $80,000 - $110,000 annually, depending on experience *Benefits* * Health Insurance * Dental Insurance * Vision Insurance * Paid Time Off * Paid Holidays *Schedule & Work Environment* * Expected work schedule: 45-50 hours per week * Occasional evening and *weekend availability required* * In-office position based in Lutz, Florida *Additional Requirements* * Successful completion of a background check is required. * Ability to maintain strict confidentiality. * Reliable transportation and ability to commute to Lutz, FL. *Benefits*: * Dental insurance * Health insurance * Paid time off * Vision insurance Pay: $80,000.00 - $110,000.00 per year Benefits: * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: In person