Desktop Support Technician (Irvine/Fort worth)

Job SummaryThe Desktop Support Technician provides high‑level technical support for end users, ensuring reliability, security, and performance of end user devices and applications. This role supports a diverse user base, including executives and VIPs, and requires strong customer service and technical troubleshooting skills.Essential DutiesResolve Service Desk incidents and requests within SLAProvide face‑to‑face and virtual end user supportDeploy systems, equipment, applications, and updatesTroubleshoot WAN/LAN/Wi‑Fi issues and support infrastructure projectsManage hardware inventory and coordinate replacementsSupport telephony, video conferencing, and breakroom equipmentMaintain documentation and knowledge base articlesProvide end user training as neededMaintain AD/Entra ID profiles, groups, and access provisioningIdentify automation opportunities to improve support operationsRequired Experience3–5+ years as a Desktop Support TechnicianExperience supporting 300–500+ user environments2+ years hardware troubleshooting in manufacturing2+ years Active Directory maintenanceExperience supporting executives and VIPsHands‑on support for Windows 10/11 and macOSSkills & CertificationsCompTIA A+ or MCDST preferredBachelor’s degree in a technical discipline requiredStrong analytical and problem‑solving skillsExcellent communication and customer service skillsAdaptability and willingness to learn evolving technologiesTechnical SkillsOS: Windows 10/11, macOS, basic LinuxSuites: O365, SharePoint, G Suite, ExchangeEndpoint tools: Intune, JAMF, SCCM, NinjaOneIdentity: AD, Azure ADNetworking: TCP/IP, DNS, DHCP, VPN, 802.1xTicketing: ServiceNow, Jira Service ManagementHardware: PC/Mac, mobile devices, peripherals.