MSP Helpdesk Technician II

We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all sizes. From desktop to server, network, and telecommunications solutions, we're trusted partners dedicated to helping businesses achieve their goals while optimizing IT investments and minimizing costs.The Role:Join our dynamic team as an MSP Helpdesk Technician II, where you'll be in charge of escalations from our junior helpdesk team members and provide advanced technical support to our valued MSP clients.We're seeking a seasoned IT professional who not only sees the bigger picture but also exhibits a genuine commitment to service – someone who willingly goes above and beyond to ensure exceptional service delivery, whether it's resolving technical issues or aiding colleagues and clients alike.We value career-driven individuals who are passionate about honing their skills and advancing within the industry, with the potential to grow into Subject Matter Experts (SMEs) in a particular skill or discipline. If this sounds like you, we would love to have you on our team. Let's work together to create a significant impact, not only within the IT industry but also in our community.Responsibilities:Take escalation tickets from the helpdeskHandle Tier 2 tickets including but not limited to: Network Issues / OutagesBackup and Disaster Recovery Review / Maintenance Restores / DeployingSecurity Solution Review / Maintaining / DeployingMFAA/VSATSIEMBusiness Application Support / Securing Third Party SupportPOSPMSActive Directory, Group Policy, DHCP, DNS editsHotel Applications (Key/lock, Guest Internet/Cable, etc,)Financial and Accounting ApplicationsAdvanced Firewall Troubleshooting – policies, traffic monitoring, configurationMicrosoft 365 and Entra (Azure) Administration – troubleshooting mail flow, mail rules, connectors, etc.Client OnboardingClient communications and interactions, remotely and in personDetailed documentation of issues and resolutionsQualifications:5 years of IT support experience3 years of experience working with Windows Server OS, Active Directory/Group Policy/ DNS, Firewall config/troubleshooting, Switch config/troubleshooting (i.e. VLANs)Knowledgeable in networking LAN/WAN concepts, structure, and equipment – understand VLANs, configuring switchesAdvanced Firewall Troubleshooting experienceHR Information:$60-$75k annuallyMedical, Dental, Vision benefitsLife and Disability Insurance401K with up to 4% matchPaid Vacation and Personal Time Off.Fuel Stipend for local travelProfessional Development Training ProgramFull-time, in Office (8:30 AM to 5:30 PM, M-F)Powered by JazzHR