Branch Supervisor

Salary : $84,988.80 - $113,900.80 AnnuallyLocation : SacramentoJob Type: Full-TimeJob Number: 202600023Department: Department of Public ServicesOpening Date: 05/19/2026Closing Date: 6/2/2026 11:59 PM PacificDescriptionPlans, organizes, and supervises the operations of a branch library, mobile library or library unit; ensures the library provides community-focused services through outreach and partnerships; organizes and conducts programs for a broad range of library users; provides supervision and leadership to branch library or library unit staff; and performs other related duties as assigned.Examples of Duties(Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)Manages the day-to-day operations of a branch, mobile library or library unit; including information, circulation, outreach, and programming services.Understands, effectively interprets and communicates library policies, procedures, and rules to library staff and customers. Provide consistent and meaningful communication to branch, mobile library or library unit staff that includes recognition and praise, feedback, expectations, knowledge sharing, direction, and coaching through regular staff meetings and 1-on-1 meetings. Fosters a work culture that is based on a growth mindset, fosters equity and encourages engagement.Assigns, prioritizes, schedules, and reviews the work of library staff and volunteers assigned to the unit or branch; analyzes and determines scheduling and staffing needs; ensures ongoing staff training and information sharing as needed; assigns staff to projects and committees.Responsible for the ongoing development, evaluation, training, and involvement in disciplinary actions; responds to personnel issues or problems and works with supervisor/manager to resolve personnel issues.Manages budget and expenditures and recommends budget allocations to management.Develops and implements strategies to enhance onsite user experience, including using statistics and metrics to tailor services to meet local community needs and drive circulation, attendance and expectations.Build partnerships with Friends of the Library, local businesses, community organizations, elected officials and community leaders to further strengthen the branch's relationship with their diverse community.Ensures building, facility and/or mobile unit security by monitoring and reporting facility issues, coordinating repair and maintenance of equipment and facilities.Ensures necessary arrangements are made to secure buildings at closing.Maintains and updates the library's collection profile, including merchandising the material and communicating collection needs to the Collection Development team.Establishes procedures for effective branch library, mobile, or library unit operation; conducts staff meetings and recommends changes to improve system wide operations.Provides input for recruiting, interviewing, and recommendations for hire.Prepares branch library or library unit goals and objectives that align with SPL Strategic Plan, mission, vision and values.Supervises or prepares all required reports according to established policies and procedures.Attends, leads and participates in various meetings, committees, task forces and team activities.Stays current in public library matters through professional development, involvement in professional organizations, interlibrary organizations, and attending professional meetings, conferences or workshops.Performs other related duties as assigned.QualificationsEducation and Experience: Bachelor's Degree and two years of customer service experience in providing programs, information and customer service in a library or related setting; Master's degree in Library and Information Science from an ALA accredited college or university, preferred.Additional Preferred Qualification:At least two years of supervisory experience (with the direct responsibility of managing employees including their performance and discipline in an official capacity as their supervisor) in a professional setting. Licenses, Certifications, Bonding and/or Testing Required: A valid driver's license is required at the time of appointment and as a condition of continued employment; A valid Class C California Driver's license is required at the time of appointment and as a condition of continued employment for the mobile library unit position; A satisfactory DMV check and alcohol/drug screen will be required prior to appointment to the mobile library unit position.Knowledge, Skills, and AbilitiesKnowledge of:Principles, practices and procedures of assigned area of responsibilityPrinciples, practices and procedures of supervision, training and performance appraisal.Effective customer service techniques in a wide variety of situations serving a diverse customer population.Information resources, methods of research, and other resources.Effective written and spoken communication standards.Principles and practices of intellectual freedom and the Library Bill of Rights.Use of equipment and software essential to the effective functioning of the library, including computers, integrated library systems and productivity software.Understanding of basic budgeting procedures.Ability to:Learn, understand and interpret Sacramento Public library's policies and procedures, as well as principles, practices, and procedures in assigned area of responsibility.Ensure a positive and successful customer experience by understanding the customer's needs, contributing to finding solutions, and delivering effective library service that is focused on the customer.Respond to and resolve customer complaints and problems in a timely, accurate, courteous, respectful and friendly manner.Plan, organize, and supervise the activities of assigned work unit including coaching, mentoring, disciplining staff; follow through effectively and efficiently.Safely operate and drive a 2-4-ton mobile library unit vehicle.Collect, compile, and analyze information and data.Learn, effectively use, and train staff and others on the use of specialized library software applications.Prioritize and multitask.Take responsibility for personal learning and development in order to keep up with new and emerging technologies and service innovations.Set, model and maintain a positive work environment, calm atmosphere, and effectively handle any difficult situations which may occur.Lead through collaboration, team building, and consultation; mentoring and coaching; model this leadership style for others.Perform simple repair and maintenance on computers and other equipment.Communicate effectively, respectfully and courteously with other staff and members of the public.Adapt to rapidly changing technologies and customer expectations.Working ConditionsEnvironment: The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position will primarily be an indoor office environment.Physical/Mental Abilities:Mobility - Constant sitting for long periods of time while operating a keyboard; occasional walking, bending, stooping, kneeling, reaching, pushing and pulling.Lifting - Occasional lifting of 10 pounds or more.Vision - Constant use of overall visual capabilities; frequent need for use of color perception, hand/eye coordination, reading and/or close-up work.Dexterity - Frequent holding, grasping, typing, repetitive motion and writing.Hearing/Talking - Constant hearing and talking of normal speech in person and on the telephone; occasionally speaking in front of large groups of people.Special Requirements - May require occasional weekend or evening work.Emotional/Psychological - Constant concentration, decision-making and public contact; occasional ability to exercise sound judgment, especially under stressful situations; and working alone.Environmental Conditions - Occasional exposure to noise. Hazards: Sitting and viewing a computer monitor for extended periods of time.We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.Part-time employees who work an average of 20 hours per week over the course of a year, receive benefits on a pro-rated basis.To learn more details, visit our benefits page.01 The information provided in your application must support your selected answers to the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal. Yes, I understand and agreeNo, I do not agree02 Are you currently employed by the Sacramento Public Library? YesNo03 Which statement below best describes your highest level of education from an accredited college or university? Associate degreeBachelor's degreeMaster's degreeDoctorate degreeNone04 Please list your degree(s) and major(s) of study. Please attach your diploma or transcript. 05 Which of the following statement below best describes your relevant professional customer service experience in providing programs, information and customer service in a library or related setting? I have at least 1 year of experienceI have at least 2 years of experienceNone of the above statements apply06 How many years of relevant supervisory experience (with the direct responsibility of managing employees including their performance and discipline in an official capacity as their supervisor) do you have in a professional setting? I have at least 1 year of supervisory experienceI have at least 2 years of supervisory experienceNone of the above statements apply07 If you indicated having supervisory experience in the previous question, please describe where and how you gained this experience, including names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N/A." 08 Describe your experience supervising a multi-generational team, particularly in a fast-paced or resource-constrained environment. How have you supported staff growth, addressed performance challenges, and fostered a positive, inclusive work environment while maintaining service expectations? 09 Give an example of a program, service, or partnership you developed in response to a specific community need.Address:a) How you supported staff growthb) How you addressed performance challengesc) How you fostered a positive, inclusive work environmentd) How you maintained service expectations despite constraints 10 Branch Supervisors juggle daily operations, staffing gaps, and service expectations.Describe a time you had to:a) Prioritize competing responsibilities under pressureb) Balance staff capacity with service demandsc) Provide feedback to support performance.Explain how you:1) Structured the feedback2) Clarified expectations3) Checked for understanding and follow through Required Question