Installation Manager

The Role You'll own the physical installation process for all Scotch POS deployments. While our Onboarding team handles client prep and post-install training, you manage the third-party contractors who do on-site hardware installation, network setup, and Level 1 training at liquor stores nationwide. Early phase: Weekly travel to train contractors and establish standards Steady state: 15-25% travel for audits and complex installations, mostly remote oversight Location: Denver, CO preferred but open to other U.S. locations Build & Manage Contractor Network Recruit, vet, and onboard installation contractors in key markets Train contractors on Scotch POS hardware, networking, and installation standards Manage contractor scheduling, dispatch, and performance Establish SLAs, quality metrics, and accountability systems Own Installation Process Design standardized installation procedures and documentation Conduct remote site readiness assessments (networking, hardware placement) Create installation checklists and troubleshooting guides Coordinate with Onboarding team on client handoffs Run Priority Support Help Desk Provide real-time troubleshooting for contractors in the field Triage issues: resolve remotely or dispatch for remediation Document issues and improve training materials Quality Assurance Monitor installation quality through client feedback and contractor reporting Conduct audits of completed installations Track success rates and client satisfaction metrics Cross-Functional Coordination Partner with Onboarding, Sales, Customer Success, Product, and Engineering teams Communicate installation status and provide field feedback Participate in planning for new product launches Team Leadership (Required) 5+ years relevant experience, including 2+ years managing direct reports Proven ability to hire, train, and develop high-performing teams Experience building teams from scratch or scaling them rapidly Contractor Management (Required) 3+ years managing third-party contractors or field service networks Track record recruiting and performance-managing contractors Understanding of contractor economics and incentive structures POS Technical Expertise (Required) Hands-on experience with POS system installations (this is required) Strong networking knowledge (WiFi, routers, IP addressing, troubleshooting) Experience with Android-based systems or mobile hardware Proficient with remote support tools (TeamViewer, LogMeIn, etc.) Operational Excellence Ability to manage 90+ concurrent installation projects Experience creating SOPs, training materials, and troubleshooting guides Track record establishing quality standards and monitoring compliance Nice to Have Experience in retail, convenience, or liquor industry Familiarity with Android POS systems (Toast, Square, Clover, Lightspeed) Experience with field service management software Compensation & Benefits Base: $100,000-120,000/year (based on experience) Bonus: Quarterly bonuses tied to installation targets Equity: Competitive equity package Travel: All expenses covered Healthcare: Comprehensive health, dental, vision PTO: Flexible remote schedule, generous time off We are an equal‑opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance. #J-18808-Ljbffr