Technical Customer Service Representative

Technical Customer Service RepresentativeWe are partnering with our client, Sentinel Process Systems, Inc., to hire for a Technical Customer Service Representative!Sentinel Process Systems is seeking a Technical Customer Service Representative to support our growing customer base in the pharmaceutical and biotech industries. This is an exciting opportunity for someone with strong communication skills, technical curiosity, and a passion for helping others. You will serve as a vital link between our customers, suppliers, and technical sales teamhelping to deliver application-based solutions and exceptional service.At Sentinel, we are driven by a clear mission: to help our Pharmaceutical and Biotech customers develop and manufacture lifesaving therapies and cures for disease. Our fast-growing team makes smart decisions quickly, provides unmatched service, and invests in the growth and development of our employees.This is a high-impact role with visibility and growth potential, supported by hands-on training, industry mentorship, and a winning culture that values people and performance.Key ResponsibilitiesLearn our product portfolio and develop a working knowledge of their technical applicationsProvide responsive, solution-oriented service to customers and internal team membersGenerate and manage quotes and orders using our ERP system (Epicor Prophet 21)Support the outside sales team by preparing accurate and timely product/service quotationsExpedite orders and manage vendor delivery timelines to meet customer expectationsMaintain accurate and up-to-date records in our CRM systemFollow up consistently on quotes, orders, and open issues to ensure customer satisfactionHelp grow our business through proactive communication and value-added follow-upsWhat You BringPrior experience in customer service, inside sales, or technical supportExperience in industrial distribution, or exposure to pharma/biotech environments (preferred)A strong technical aptitude and a willingness to learnExcellent communication and multitasking skillsA desire to join a high-performing, team-oriented culture focused on resultsProficiency in business systems (ERP/CRM) is a plusWhat Sentinel OffersCompetitive compensationPerformance-based incentivesHealth, dental, and vision insurance401(k) with company matchPaid time off and company holidaysOngoing training and professional developmentA supportive, growth-focused work environmentEqual Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, military status, or any other characteristic protected by applicable law.