Program Project Manager
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Job Title: Program/Project Manager - Infrastructure
Location: Lehi, UT - hybrid -3days
Contract
Job Description
Summary:
We are seeking an experienced Program/Project Manager to lead our Infrastructure, Device Discovery, and Service Mapping initiative — a program currently showing signs of schedule and delivery risk. This role requires someone who can run disciplined sprint-based execution and diagnose why the program is behind, correcting course without waiting for permission to raise hard truths.
Core Responsibilities: Delivery & Planning
- Build and maintain a program plan decomposed into two-week sprints, with clear entry/exit criteria per sprint
- Own the backlog across two linked workstreams:
- Device Discovery — network scanning, endpoint/device inventory reconciliation, CMDB data quality
- Service Mapping — dependency mapping of infrastructure to business services, validated against CMDB CI relationships
- Facilitate sprint planning, standups, reviews, and retros; ensure velocity and burndown data are real, not theater
- Sequence the plan correctly: service mapping accuracy depends on discovery data being clean first — catch this dependency before it causes rework, not after. Risk & Issue Management
- Maintain a risk register with owner, trigger condition, and dated mitigation per risk — not a checkbox exercise
- Conduct a program health assessment within the first 30 days: identify root causes of current delays (technical, resourcing, vendor, scope, data-quality, or stakeholder-driven) and present findings with a recommended remediation path
- Assess whether service maps currently in progress or "complete" are being validated by someone with the technical authority to confirm accuracy — a stale or unvalidated service map is a silent risk that won't show up in a status report until an incident exposes it
- Escalate blockers early and in writing. Stakeholder & Vendor Management
- Manage relationships with infrastructure/network teams, security, application owners (who own the business-service definitions service maps must match), and discovery/mapping tooling vendors
- Hold vendors accountable to SOW commitments; identify when a vendor is the source of program risk and bring evidence, not opinions Reporting
- Weekly status reporting: what shipped, what slipped, what's at risk, what decision is needed from leadership.
Required Qualifications:
- 5+ years managing technical infrastructure or IT operations programs
- Demonstrated experience with network/device discovery and CMDB tooling (ServiceNow Discovery, Lansweeper, Device42, etc. — adjust to your stack)
- Working familiarity with service/dependency mapping concepts and at least one mapping tool (ServiceNow Service Mapping, BMC Helix, etc.) — enough to ask the right validation questions of a technical lead, even if not personally building maps
- Proven track record correcting a program that was behind schedule or over budget — request a specific example in interview, don't accept a generic claim
- Comfortable running Agile/Scrum ceremonies in a 2-week sprint cadence
- Strong written communication Preferred
- Hands-on experience building or validating service maps (not just managing the team that does)
- Experience with discovery protocols (SNMP, WMI, agent-based discovery)
- PMP, CSM, or equivalent certification Key focus: Looking for a technically strong Infrastructure Program Manager who understands CMDB, Device Discovery, Service Mapping, and can drive a struggling program to successful delivery.