Program Project Manager

Job Title: Program/Project Manager - InfrastructureLocation: Lehi, UT - hybrid -3daysContractJob Description:SummaryWe are seeking an experienced Program/Project Manager to lead our Infrastructure, Device Discovery, and Service Mapping initiative — a program currently showing signs of schedule and delivery risk. This role requires someone who can run disciplined sprint-based execution and diagnose why the program is behind, correcting course without waiting for permission to raise hard truths.Core ResponsibilitiesDelivery & Planning• Build and maintain a program plan decomposed into two-week sprints, with clear entry/exit criteria per sprint• Own the backlog across two linked workstreams:• Device Discovery — network scanning, endpoint/device inventory reconciliation, CMDB data quality• Service Mapping — dependency mapping of infrastructure to business services, validated against CMDB CI relationships• Facilitate sprint planning, standups, reviews, and retros; ensure velocity and burndown data are real, not theater• Sequence the plan correctly: service mapping accuracy depends on discovery data being clean first — catch this dependency before it causes rework, not after.Risk & Issue Management• Maintain a risk register with owner, trigger condition, and dated mitigation per risk — not a checkbox exercise• Conduct a program health assessment within the first 30 days: identify root causes of current delays (technical, resourcing, vendor, scope, data-quality, or stakeholder-driven) and present findings with a recommended remediation path• Assess whether service maps currently in progress or "complete" are being validated by someone with the technical authority to confirm accuracy — a stale or unvalidated service map is a silent risk that won't show up in a status report until an incident exposes it• Escalate blockers early and in writing.Stakeholder & Vendor Management• Manage relationships with infrastructure/network teams, security, application owners (who own the business-service definitions service maps must match), and discovery/mapping tooling vendors• Hold vendors accountable to SOW commitments; identify when a vendor is the source of program risk and bring evidence, not opinionsReporting• Weekly status reporting: what shipped, what slipped, what's at risk, what decision is needed from leadership.Required Qualifications• 5+ years managing technical infrastructure or IT operations programs• Demonstrated experience with network/device discovery and CMDB tooling (ServiceNow Discovery, Lansweeper, Device42, etc. — adjust to your stack)• Working familiarity with service/dependency mapping concepts and at least one mapping tool (ServiceNow Service Mapping, BMC Helix, etc.) — enough to ask the right validation questions of a technical lead, even if not personally building maps• Proven track record correcting a program that was behind schedule or over budget — request a specific example in interview, don't accept a generic claim• Comfortable running Agile/Scrum ceremonies in a 2-week sprint cadence• Strong written communicationPreferred• Hands-on experience building or validating service maps (not just managing the team that does)• Experience with discovery protocols (SNMP, WMI, agent-based discovery)• PMP, CSM, or equivalent certificationKey focus: Looking for a technically strong Infrastructure Program Manager who understands CMDB, Device Discovery, Service Mapping, and can drive a struggling program to successful delivery.