Automotive Service Advisor / Writer | Weekends Off | Goodyear

Christian Brothers AutomotiveBenefits:Compensation Range: $24/hr -$26/hr Plus Significant Bonus OpportunitiesClosed Every Weekend To Spend Time With Family & FriendsPaid Vacation & Paid HolidaysHealthcare Benefits AvailableMatching Retirement PlansTeam Member Celebration Program - Recognizing Employees' Birthdays and Achievements Throughout the YearRewarding Great Work, The Quarterly Review Process provides opportunities to share goals and earn pay increases based on performanceWellness Program Offering Chaplain Care SupportWeekly Team LunchesLocally Owned and OperatedEmployee Point Store Access - Redeem Your Training Points For Awesome Swag & RewardsOngoing Training, both OJT and through the CBA Flywheel Learning System, to support Career AdvancementJob DescriptionJob Title:Automotive Service Advisor / WriterLocation: 16800 W. Yuma Rd., Goodyear, United States, 85338Job Overview:As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.Responsibilities include, but are not limited to:Greet every guest who enters the facility with genuine hospitality and respectDeliver exceptional phone performance by connecting with guests, confidently communicating the value of recommended services, and maximizing opportunities to capture and schedule businessClearly present the best solution for properly repairing each guest’s vehicle in a way that is easy to understandConsistently recommend and sell services with confidence while maintaining honesty and integrityDirect, coordinate, and actively participate in guest service activities throughout the repair processManage the store’s workflow effectively and efficiently to ensure an exceptional guest experienceEnsure all approved repairs are performed to proper specifications and quality standardsProvide shuttle service to guests as needed in a CBA-branded vehicleMaintain a positive attitude and contribute to a strong, team-oriented atmosphereCollaborate with team members and assist others as neededPerform additional duties as assignedQualificationsQualifications:Valid driver’s license with a driving record that meets current insurance carrier requirementsProficiency in Windows-based computer systems and automotive shop management softwarePrior experience in an automotive customer service, service advisor, service writer, or automotive sales role preferredStrong communication skills with the ability to clearly explain vehicle needs and service recommendations to guestsProven ability to build trust, communicate value, and convert inquiries into scheduled service appointmentsOrganized and detail-oriented with the ability to manage multiple priorities in a fast-paced environmentProfessional demeanor with a commitment to hospitality, integrity, and team collaborationPhysical Requirements:Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pmBeing on your feet the majority of the workday (standing, walking, coordinating parts, etc.)Occasionally lifting and carrying objects over 50 lbs. Keeping a brisk work pace in a high-volume environmentAdditional InformationChristian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.