Senior Consultant, Product Management - ISG Lab Services and Operations

Senior Consultant, Product Management – ISG Lab Services and Operations Join us to do the best work of your career and make a profound social impact as a Senior Consultant, Product Management – on our Infrastructure Solutions Group (ISG) Lab Services and Operations Team in Round Rock, Texas or Hopkinton, Massachusetts. ISG Lab Services and Operations is seeking a strategic and execution-focused Senior Product Manager to help establish its Product Management function. This organization delivers Network, Security, Data, and Lab Services to the ISG Engineering organization. As a Lab Services and Operations Product Manager, you will be responsible for end-to-end definition, prioritization, and evolution of lab services as products—ensuring lab capabilities (infrastructure, hosting, access, data, automation, security, logistics) are aligned to ISG engineering needs, delivered with clarity and predictability, and continuously improved for scale, efficiency, and developer productivity. Help define and build the Product Management function within ISG Lab Services and Operations, including frameworks, processes, and tools Partner with engineering, operations, and leadership to develop and maintain service capabilities, roadmaps, and performance metrics Own the full lifecycle and scope of services — from ideation and development to launch, adoption, and retirement – and champion continuous improvement of the user experience Drive prioritization and investment decisions based on stakeholder assessments, business value, technical feasibility, and user impact Curate and manage service backlogs, ensuring clear prioritization and alignment with strategic goals, as well as value propositions, SLAs, onboarding materials, and service catalogs The ideal candidate will be a visionary leader with a strong background in service-oriented data center or lab environments and a passion for building from the ground up This role acts as the single point of accountability for "what" LS&O delivers and "why," translating engineering demand and ISG strategy into a clear service roadmap and backlog, while partnering with LS&O delivery teams on "how." 15+ years of experience in Product Management, preferably in internal services, enterprise product development or enterprise IT environments Solid foundational knowledge of Cybersecurity, Networking, and Data Architectures Experience working with cross-functional teams in engineering, infrastructure, and operations Demonstrated experience working in Agile Scrum @ Scale environments, including backlog management and prioritization Excellent communication, stakeholder management, and strategic planning skills Bachelor's or related experience Strong understanding of Labs and Datacenter operations Technical background or hands-on experience in one or more of the service domains (Network, Security, Data, Labs) Supported by your benefits. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Read the full Equal Employment Opportunity Policy here .