Client Support Specialist

Client Support Specialist Job SummaryThe Client Support Specialist is responsible for providing first-class customer service to our clients via phone, email and other channels. This role requires the ability to troubleshoot and solve technical issues while delivering excellent service in a timely manner. The ideal candidate has strong problem-solving and communication skills to ensure our clients' needs are met.Client Support Specialist Duties and ResponsibilitiesRespond to customer inquiries in a timely and professional mannerTroubleshoot technical issues and provide solutionsFollow up with customers to ensure their issues are resolvedDocument customer interactions and maintain accurate recordsProvide feedback to management on customer service trendsAssist with sales inquiries and order processingClient Support Specialist Requirements And QualificationsHigh School Diploma or equivalentPrevious experience in customer service or technical supportExcellent interpersonal and problem-solving skillsStrong verbal and written communication skillsAble to multitask and prioritize efficientlyKnowledge of Microsoft Office products and CRM software