Customer Account Specialist

Customer Account SpecialistThis position is located in the Department of Defense, Defense Logistics Agency. SummarySee below for important information regarding this job. DutiesThe duties include: Providing operational oversight and technical support for the storage, transportation, distribution, and accountability of bulk petroleum products within the U.S. European Command (USEUCOM) and U.S. African Command (USAFRICOM) AOR. Managing wholesale fuel operations and planning activities involving U.S. petroleum products and petroleum storage facilities. Planning regional fuel storage and resupply requirements and assessing service component fuel demands. Overseeing support operations involving Defense Fuel Support Points, NATO depots, ocean-going tankers, refinery contracts, and pipeline systems. Coordinating with military organizations, foreign government representatives, and other stakeholders on petroleum support operations, agreements, and planning issues. Entering and monitoring inventory and receipt data in automated systems and petroleum reporting applications. Coordinating the receipt and distribution of bulk petroleum products to support mission requirements. Advising customers on DLA Energy policies, procedures, and operational support capabilities. RequirementsConditions of employmentMust be a U.S. citizen Tour of Duty: Full-Time Set Schedule Security Requirements: Non-Critical Sensitive with Secret Access Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal. Fair Labor Standards Act (FLSA): Exempt Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service. Recruitment Incentives: Not Authorized Bargaining Unit Status: No Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See https://www.tsa.gov/real-id for more information. Subject to Overseas Rotation Agreement, Tour Length: Yes, 36 Months Acquisition Workforce Position NON-CAP: Defense Acquisition Workforce position. Must complete DoD certification and other requirements. See Addtl Info. QualificationsTo qualify for a Operations Management Specialist, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Conducting strategic planning by analyzing long-range fuel requirements, evaluating regional fuel storage and resupply systems, and providing recommendations to leadership on operational changes and system improvements. Liaised with U.S. military organizations, foreign government representatives, and commercial partners to resolve complex petroleum logistics issues and ensure compliance with international agreements. Using automated systems like Enterprise Business Systems (EBS) and other petroleum reporting tools to manage fuel ordering, tracking, inventory accountability, and operational data. Coordinating with military organizations, foreign government representatives, commercial partners, or other stakeholders to resolve complex petroleum logistics or operational support issues. Apply fuel support, supply, or logistics policies, procedures, and operational guidance to support mission requirements and improve operational effectiveness. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. How you will be evaluatedYou will be evaluated for this job based on how well you meet the qualifications above. The assessments for this job will measure the following Competencies: Attention to Detail Customer Service Flexibility Integrity/Honesty Interpersonal Skills Learning Self-Management Stress Tolerance Teamwork Decision Making Reading Comprehension Reasoning Once the application process is complete, a review of your resume and supporting documentation may be completed and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The rating you receive is based on your responses to the assessment questionnaire and USA Hire assessments. The score is a measure of the degree to which your background matches the competencies required for this position. If your resume and/or supporting documentation is reviewed and a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating. Defense Logistics AgencyThe Nation's Logistics Combat Support Agency : The Defense Logistics Agency (DLA) is a U.S. Department of Defense (DoD) agency. DLA provides worldwide logistics support for the missions of the Military Departments and the Unified Combatant Commands under conditions of peace and war. It also provides logistics support to other DoD Components and certain Federal agencies, foreign governments, international organizations, and others as authorized. Agency contact informationAlexandra Stafford Phone 445-737-2630 Email ALEXANDRA.STAFFORD@DLA.MIL Address DLA Energy 8725 John J Kingman Rd Fort Belvoir, VA 22060-6222 USVisit our careers pageLearn more about what it's like to work at Defense Logistics Agency, what the agency does, and about the types of careers this agency offers. https://www.dla.mil/careers/