Meter Technical Analyst

Job Title #1048899 Job Description: If you're looking for a career that will provide a challenging work environment and many opportunities to learn, our company is the place for you. Join our team and become part of a company full of exciting opportunities. We help employees achieve their personal best by offering many opportunities that develop and enhance their skills for career advancement. General Summary Of Department And Job Responsibilities: The Smart Energy Operations Center is responsible for the health and reliability of all deployed Gas and Electric smart devices. Company currently has over 1.8M Smart Electric Meters, 660k Automated Metering Infrastructure (AMI) Gas Communication Modules (GCM’s) and 1.2M Automated Meter Reading (AMR) GCM’s. The Meter Technical Analyst is responsible for correcting and maintaining device master data for both general and complex metering. The Analyst will perform daily monitoring and technical tasks designed to resolve specific issues, analyze current system and process conditions, while maintaining system integrity. We are seeking a team member who is analytical, self‑motivated, and results‑driven, with the ability to manage multiple priorities and adapt to changing business needs. Essential Duties And Responsibilities: The Meter Technical Analyst supports the Smart Energy Operations Center by monitoring, analyzing, and troubleshooting smart metering systems and data. This role is responsible for understanding, processing, visualizing, and communicating smart device data using LEAN business tools to drive operational efficiency and data accuracy. The position performs daily problem solving across system components, including reviewing meter and system performance, identifying and resolving system issues, and querying multiple systems to compare data and detect discrepancies. The analyst conducts detailed investigations, analyzes trends, and performs root cause analysis to identify and resolve system and process exceptions. The Meter Technical Analyst collaborates with internal departments to resolve issues efficiently and implements corrective actions and process improvements to prevent recurrence. This role also provides technical support, including creation and maintenance of SAP records, upkeep of logs and spreadsheets, and other related system documentation. Additionally, the analyst evaluates system error messages and failed workflows related to field work orders, determines root causes, and makes necessary corrections while ensuring metering device data integrity and accuracy across enterprise systems. Skills: Basic Knowledge: Proven analytical and diagnostics skills and ability to look for alternate solutions Strong oral and written communication and organizational skills (time management and multi-tasking) Experience using computer software (e.g. Microsoft Outlook, Excel, Word, etc.) Ability to work cooperatively and collaboratively with internal and external clients and coordinate activities across multiple locations and departments Preferred Experience: Operating a headend system (e.g. MV90, OpenWay, UIQ) Knowledge of electric and gas meter communication methods Experience with electric and gas interval billing Experience with SAP Education: Bachelor's Degree in Business, Technical with 2 years of relevant experience [OR] Associate's Degree in Business, Technical with 4 years of relevant experience [OR] High School Diploma with 6 years of relevant experience Job Type: Full-time Pay: $57,059.09 - $68,716.32 per year Benefits: 401(k) 401(k) matching Paid time off Work Location: In person