Quality Manager

IMI plcAt IMI, we're not just creating solutions; we're building careers. So, unlock your potential: do work that matters, grow with us, and be part of a team shaping tomorrow.Role OverviewThe Quality Manager is responsible for leading all quality assurance and control activities across incoming inspection, in-process and final acceptance, warranty processes, supplier performance, calibration, and compliance with regulatory and customer requirements. This role ensures the integrity of the Quality Management System (QMS), drives continuous improvement, and is accountable for KPIs tied to quality performance across all functions.Work EnvironmentOn-siteKey ResponsibilitiesInspection & ComplianceOversee incoming inspection, First Article Inspection (FAI), in-process checks, and final acceptance.Participate and support the PPAP submissions and ensure compliance with customer requirements.Maintain calibration processes for all measurement equipment.KPIs: Inspection accuracy %, calibration compliance.Corrective Actions & Continuous ImprovementLead corrective action investigations (8D, 5Y) for customer complaints and supplier issues.Analyze reports and data to identify process improvements and corrective actions.Drive continual improvement initiatives across quality processes.KPIs: Corrective action closure time, recurrence rate, process improvement implementation rate.Warranty & ReturnsManage Return Material Authorizations (RMA) and warranty processing.KPIs: Warranty claim resolution time, RMA turnaround time.Non-Conformance & MRBEvaluate and disposition non-conforming material rejections.Lead Material Review Board (MRB) activities.KPIs: Non-conformance closure time, MRB cycle time.Customer & Supplier QualityAddress customer requirements through APQP and new product development activities (control plans, quality objectives, training, corrective/preventive actions).Manage customer quality agreements and contract reviews.Handle customer escalations and quality-related issues.Monitor supplier performance and drive improvement initiatives.KPIs: Customer complaint rate, supplier defect rate, on-time corrective action completion.Audits & Regulatory ComplianceManage internal audit program and support CSA, UL, REACH, RoHS, ISO audits.Coordinate 2nd and 3rd party audits and ensure compliance with regulatory standards.KPIs: Audit compliance score, number of non-conformities per audit, timely closure of audit findings.Leadership & ReportingLead daily quality meetings and facilitate department activities.Report monthly quality metrics and planned actions for continuous improvement.Supervise quality technicians across all buildings and manage training programs.KPIs: Team performance metrics, training completion rate, monthly quality goal achievement.Other DutiesPromote a safety culture and lead by example.Perform additional responsibilities as assigned.Critical Competencies For SuccessBachelor's in engineering or related undergraduate degree5 years of experience with quality systems (ISO 9001)Proven project management experience4 years' experience with Advanced Quality Planning (APQP)4 years' experience with Quality Core Tools (FMEA, SPC, PPAP, MSA, APQP)ASQ CertificationPay range$113,300 - $150,706/year. Within this range, individual pay is determined based on skills, experience, and qualifications relative to the job requirements. Base pay information is aligned with market location and may be subject to prevailing wage laws, if applicable.Bonus eligibilityThis position is also eligible for a variable incentive pay component, separate from base salary.What IMI Can Offer YouAt IMI, one of our top priorities is to create an inclusive culture of health. We strive to remove barriers to care (whether that be physical or financial) and in doing so, we offer choice for all your health and wellbeing needs.Multiple health plans to choose from: HMO, PPO, and High Deductible Health Plans with a low-cost shareBest-in-class 401K plan with zero vesting and up to 6% contribution matching14-week maternity leave at full pay (Adoption benefits are equivalent)4-week paternity leave at full pay (Adoption benefits are equivalent)Employee Resource Groups that offer community and support, like our Pride Network and Network of Women groupsPTO, encompassing inclusive holidaysCareer Development opportunities (IMI's 'Catalyst' Program)Employer contribution for Health Savings Account, and in many cases free virtual telemedicine, and teletherapy.Mental Health and wellness programs to support you and your familyFull suite of voluntary benefits to tap into, including but not limited to: Critical illness insurance, hospital indemnity, legal insurance, identity theft protection, and pet insurance or home & auto insurance through our discount advantage platformShort & long-term disability as well as basic life insurance at 2x your basic salary at no cost to the employeeFree financial advisors, webinars, and classes through Charles SchwabAnnual Employee Stock Purchase Plan with option to purchase IMI shares at a reduced employee only price - no opportunity to lose, only to profit or refund your investment 100%Health & SafetyThe physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. Please contact your local HR representative to discuss the specific Work Conditions and Physical Requirements of this role.Health, Safety, and Environmental Duties – At IMI we are all personally committed to protecting our people, minimizing our impact to the environment, the communities we operate in and our company. All members of our workforce have the duty to ensure the health, safety and welfare of themselves, others, and the environment. Every employee is expected to follow all HSE operating procedures, also to challenge any observed behaviors or unsafe acts.Code of EthicsIMI requires the highest standard of ethics in all business dealings, particularly with customers, suppliers, advisors, employees, and the authorities. In accordance with the IMI Way: Our Code of Responsible Business.Changes To This Job DescriptionIMI may amend this job description in whole or part at any time.By submitting your application, you consent to the processing of your personal data in line with IMI's policies. For information about how IMI processes candidates' data, please see the Candidate Privacy Notice at www.imiplc.com/candidate-privacy-notice, available in multiple local languages.IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.J-18808-Ljbffr