Veterinary Business Manager

At Petfolk, we're reimagining veterinary care by blending high-quality medicine with a welcoming, connected experience for pets, their families, and the professionals who care for them.Petfolk Midlothian - Coming soon 2026!Veterinary Business ManagerLocation: Midlothian, VASchedule: Full-time: 5 days/week including every weekend for the first 6 months, then transitioning to alternating weekends thereafter.Reports to: Regional Partner / Director of OperationsAbout the RoleAt Petfolk, we believe exceptional veterinary care starts with exceptional people - not just clinicians, but hospitality-minded leaders who create a warm, polished, and high-performing environment for both clients and teams.As a Veterinary Business Manager, you'll be the face of your Petfolk Care Center: a visible, hands-on leader who brings the finesse of a boutique hotel GM and the precision of an operations expert. You'll drive the daily rhythm of your center, foster team energy, and ensure every client leaves feeling confident, cared for, and connected.This role is ideal for someone who thrives in dynamic, people-first environments and is excited to grow into a long-term leadership opportunity within Petfolk.What You'll DoClient Experience & HospitalityLead from the floor, greeting clients and setting a tone of warmth and professionalismProactively step into service gaps to maintain a seamless experienceResolve client concerns with empathy, confidence, and professionalismTeam Leadership & CultureInfuse a service-first mindset across your team - think "Ritz-Carlton for pet care"Coach team members on communication, body language, and client interactionsDrive team engagement through daily huddles, recognition, and feedbackHospital OperationsManage daily staffing and schedule alignment based on client demandMonitor clinic flow and make real-time adjustments to eliminate bottlenecksEnsure hospital opens and closes in a clean, prepared, and professional statePartner with the Lead or Partner Veterinarian to align clinical and operational rhythmsBusiness Performance & GrowthOwn key metrics: appointment capacity, revenue, rebooking, client retentionOversee labor budgets, payroll, and inventory managementCollaborate with Regional Leadership on business planning and strategic growthWhat You Bring2+ years of leadership experience in a high-end, service-driven environment (e.g. boutique hospitality, fitness, luxury retail, or medical/dental clinic)A natural leader and connector who thrives in client-facing rolesStrong operational instincts and attention to detailExcellent communication and conflict resolution skillsComfort with data, metrics, and continuous improvementCompensation & BenefitsEquity Ownership (Stock Options)Profit-Share PotentialGenerous PTO + Paid HolidaysHealth, Dental, Vision, Disability & Life InsuranceEmployee Discounts & Petfolk SwagPath to Business PartnerAt Petfolk, we believe great leadership deserves great opportunity. That's why we created the Path to Partner Program - a clear, supported development track for operational leaders ready to take the next step.If selected, you'll engage in a structured 3-6 month program with mentorship, guided training, and growing responsibility toward becoming a Petfolk Business Partner - the long-term operational leader of your center.As a Business Partner, you'll share in your center's success through profit-sharing and equity ownership, and play a key role in shaping the future of Petfolk.Why PetfolkWe're on a mission to transform the veterinary experience - for pets, their people, and the care teams who serve them. That means delivering world-class medicine alongside hospitality-driven service in a culture where every team member is valued, supported, and heard.Whether you're a seasoned leader or ready to take the next step in your journey, Petfolk is a place to grow, lead with heart, and build something meaningful.Join us in building the future of veterinary care - one incredible experience at a time.This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.