Quality Control Technician

Job DescriptionA Quality Control Technician is responsible for maintaining quality assurance processes, ensure the quality and reliability of installations. They are also responsible for recording and analyzing results to identify areas of improvement of employees and processes.ResponsibilitiesDemonstrate exceptional customer service, communication, and leadership skills.Provide coaching and training to field technicians to promote safety, efficiency, and adherence to company standards.Conduct site prescreening and job audits, identifying potential hazards or quality issues.Collaborate with field teams, management, and third parties to support quality, safety, and performance metrics.Communicate effectively with internal teams, partners, and customers regarding project timelines and service issues.Develop and support the implementation of quality assurance protocols, safety control systems, and documentation standards.Perform quality assurance testing and inspections, including statistical sampling and performance analysis.Maintain organized records of inspections, training, incidents, and job performance audits.Identify trends or recurring issues in field performance and propose process improvements.RequirementsEducation and Experience:High school diploma or equivalent, and at least one (1) year industry experience as a technician. Experience with Comcast products preferred.Physical RequirementsAbility to stand, walk, sitAbility to use hands to handle or feetAbility to reach with hands and armsAbility to climb and balanceAbility to stoop, kneel, crouch and crawlAbility to lift up to 75lbsAbility to maintain all safety expectationsWorks outdoors for extended periods.Exposed to extreme weather conditions.Key Competencies, Skills, AbilitiesAbility to follow directions.Ability to work as a team.Oral communication skills.Detail oriented.Additional CommentsITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.