Mortgage Clerk

What you'll doProcure information from Insurance Companies via Telephone Process tasks, post payments and payoffs in LoanServ Update insurance information in LoanServ Issue payments to insurance companies Prepare UPS labels for overnight mailings Work correspondence in the Electronic Customer File Prepare global system notes Prepare payoff quotes Research accounts and provide resolution Process Skip trace information Research accounts and provide resolution Work and import correspondence in the Electronic Customer File Document global system notes in Sagent Responsible for SFH-Guaranteed Loan Program supportProcesses loss claims according to SFG- GLP regulations, policies and proceduresPerforms account research and provides detailed analysis and advice to management and customersProvides Lender/Servicer customer service support regarding account via email and phoneProvides loss claim-related assistance on projects to support the SFH-GLP and the SFH Claims BranchProcesses all loss claim related sub tasksAnswers phone calls, voicemail, status calls and emailsInitiate tasks in the imaging workflow as appropriate from centralized SO SFH-G lender email account for SCB and SSBEnsures all calls and emails from the centralized SO SFH-G lender email account and phone lines are responded to according to procedure and service standardsProcessing of Chapter 13 Bankruptcy casesProcessing of Chapter 7 Bankruptcy cases 410A