Coordinator Global Quality Assurance

The location for this position is virtual/remote***Exceptional Hospitality Starts with YouThis is your chance to be part of an in-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands! As a Coordinator, you will support the team that leads our brands with the steadfast goal of strengthening and growing the Hilton portfolio. On the Quality Assurance team reporting to the Senior Manager of Office & Administration you will work on projects including Brand Compliance Committee, Quality Fees, Fleet Management.What You'll Do During a Typical DayMaintain and update QA-related sites, process documentation, and training materials to ensure accuracy and consistency across the department.Manage administrative and operational tasks including inventory tracking (equipment, supplies, and collateral), fleet management, and invoicing/billing activities (e.g., consecutive fees, international audits, Quality Fees, etc.).Produce weekly and monthly QA reporting, gathering and analyzing data and translating insights into clear narratives and presentations.Support QA operations by handling BOSS system maintenance, DE-identification tracking, and coordination of internal logs (Fire Life Safety, Reversals, Notice of Default).How You'll Collaborate With OthersPartner with internal QA teams, global QA partners, and cross-functional departments (e.g., legal, finance, and compliance) to support reporting, billing and operational processes.Be a liaison between hotel teams, suppliers, and internal stakeholders to ensure alignment on QA processes and requirements.Participate in QA committee and Brand compliance meetings, contributing research, agendas, historical data, and ongoing follow-up actions.Deliverables You'll Take Ownership OfOversee recurring QA reporting and presentations, including weekly/monthly performance reports and executive-ready insights.Manage important operational trackers and processes such as DE-identification logs, fleet inventory, billing/fee tracking, and audit-related documentation.What It Takes to Make the StayYou Have These Minimum QualificationsTwo (2) years of work experience in AdministrationProficient with MS OfficeOvernight travel less than 10%It Would Be Useful If You HaveHospitality experience working on global projectsOne (1) year of experience within the Hilton Family of BrandsAdvanced Excel skills include building macros, VLOOKUP tables, and data manipulationExperience with Salesforce.com (SFDC)Associate's degree/College DiplomaHow We'll Help You ThriveBenefitsAt Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel programOwn a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial futurePaid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parentsPersonalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved onesCrisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional careMental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)Generous paid time off (PTO) – Recharge, relax, and take time for what matters mostHealth & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family coveredFinancial security for your future – Our retirement plans make it easier to save for what's nextBenefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.Join an Award-Winning Workplace CultureAt Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $45,000 – $70,000 and is determined based on applicable and specialized experience and location.Work LocationsHilton - Shared Services - McLeanScheduleFull-timeBrandHilton CorporateShiftDay Job