Front Desk Associate and Night Auditor Full and part time

Job Description General responsibilitiesCheck guests into and out of hotel in an accurate, efficient and courteous mannerEfficiently and accurately handles all payments received at the property.  this may be in the form of cash, credit card, etcProvide guests with appropriate room assignments, room keys, directions to rooms and general information regarding the hotel, its amenities and the surrounding area and its businesses.Assist guests with issues and complaints, with empathy and a focus on guest satisfactionAnswer incoming calls within 3 rings with the appropriate greeting.Greet guests warmly and perform registration proceduresPost all charges to guest accounts in an accurate and timely manner.  Upon checkout ensure that all charges and collect payment.Sell and confirm room reservations using selling techniques and strategiesEducation Requirements:  High school diploma or equivalentExperience:Previous front desk experience is a plusExcellent written and oral skills requiredPositive interpersonal skills requiredExcellent computer and typing skills required.  Excel and Word proficiency is desiredThis is an hourly position.  Compensation based on experience.