ITSM Systems Administrator - Incident & Problem Mgmt 24/7

SHR Consulting Group is hiring multiple Ticket, Queue, and Problem Management Systems Administrators in Arlington, VA. The role requires overseeing 24x7 monitoring of ITSM Incident ticket queues and ensuring compliance with established performance metrics. Candidates should have over three years of relevant ITSM experience, knowledge of ITIL practices, and strong analytical skills. The position offers a competitive salary, comprehensive benefits, and requires onsite work in a government facility within the National Capital Region. J-18808-Ljbffr