Guest Experience Coordinator
About RebisRebis is a multidisciplinary sleep wellness center dedicated to transforming sleep health and restoring overall wellness.Our name represents the sacred union of healing disciplines, bringing together diverse expertise into a unified system of care designed to help individuals heal and thrive.Our mission is to restore and enhance individual healing by optimizing sleep health through a collaborative, compassionate, and highly coordinated approach.Our vision is to become the nation’s leading multidisciplinary center for sleep wellness, setting a new standard for how care is delivered and experienced.At The Heart Of Rebis Is a Simple CommitmentEvery person who interacts with us should feel Loved, Heard, and Safe.Why This Role MattersThe moment a guest walks into a Rebis clinic, the experience becomes real.This Moment Sets The Tone Fortrustcomfortconfidenceoverall perception of careThe Guest Experience Coordinator is responsible for ensuring that every guest feels welcomed, supported, and guided from the moment they arrive until the moment they leave.This is not a transactional front desk role.It is a hospitality-driven experience role.Position SummaryThe Guest Experience Coordinator, commonly referred to as a medical receptionist in general healthcare/hospital settings, serves as the welcoming face of the clinic and is responsible for creating a seamless, organized, and supportive in-office experience.This Role Combineshospitalityoperational coordinationguest supportand financial interactionYou Ensure Thatguests feel comfortablethe clinic runs efficientlyand every visit begins and ends with clarityWhat Success Looks LikeA high-performing Guest Experience Coordinator:welcomes guests in a warm, confident, and professional mannercreates immediate connection and emotional comfortkeeps the clinic running smoothly and on timeanticipates guest needs before they askensures guests understand what to expectcollects co-pays and balances confidently and accuratelymaintains a calm and organized environment—even during busy periodsCore ResponsibilitiesGuest Welcome & First ImpressionGreet every guest warmly upon arrivalCreate a welcoming and calming environmentEnsure guests feel acknowledged immediatelyEstablish trust and comfort from the first interactionCheck-In ProcessVerify demographics and insurance informationReview and confirm consent and financial formsAssist guests with intake completion when neededEnsure all required documentation is complete and accurateClinic Flow CoordinationManage check-in and check-out processes efficientlyCoordinate with clinical staff to maintain smooth patient flowMonitor schedules and adjust flow as neededHelp prevent delays and bottlenecksGuest Support During VisitAnswer questions while guests are in the clinicProvide guidance on next stepsEnsure guests feel informed and supported throughout their visitFinancial ResponsibilitiesCollect co-pays and outstanding balances at time of serviceCommunicate financial expectations clearly and professionallyEnsure accurate payment documentationSchedule OptimizationSupport full schedule utilizationIdentify open slots and communicate opportunitiesAssist with same-day scheduling adjustments when neededThe Type Of Person Who Thrives In This RoleThis role is best suited for someone who:naturally creates warmth and connection in face-to-face interactionsenjoys being the “host” of an environmentis highly organized and detail-orientedstays calm and composed under pressurecan manage multiple responsibilities simultaneouslyYou Will Thrive In This Role If Yougenuinely enjoy interacting with people in persontake pride in creating positive first impressionsnotice details others misscan balance friendliness with efficiencyare comfortable handling financial conversationsmaintain composure in fast-paced environmentsYou May Struggle In This Role If Youprefer behind-the-scenes work over guest interactionbecome easily overwhelmed in busy environmentsavoid financial or administrative responsibilitiesstruggle with multitaskingare uncomfortable initiating conversationsRequired Skills & Experience1–3+ years of customer service, hospitality, or healthcare experienceStrong interpersonal and communication skillsHigh attention to detail and organizationAbility to multitask in a fast-paced environmentProfessional and composed demeanorPreferredexperience in hospitality (hotel, concierge, front-of-house roles)experience in healthcare or clinic environmentsexperience handling payments or financial transactionsBehavioral ExpectationsAll Guest Experience Coordinators Are Expected Todeliver a hospitality-first experiencecommunicate clearly and professionallymaintain a calm and organized presencetake ownership of the guest experiencesupport team collaboration and clinic efficiencyDepartment: In-Office Care TeamReports To: Practice ManagerCompensation: $20-25 per hour plus a monthly bonus programBenefits401(k)Medical InsuranceDental InsuranceVision InsuranceUnlimited PTO plus Paid Federal HolidaysComplimentary Rebis Health Care Access to support your personal healthParental Leave