Operations Manager

Job Description About UsVeterans Educating Veterans (VEV) is a mission-driven company helping veterans obtain the compensation and benefits they deserve from the Department of Veterans Affairs (VA). As we expand operations to Naples, Florida, we are seeking an experienced Operations Manager to lead internal growth, build infrastructure, and help us scale while delivering exceptional service to our clients.This is a high-impact opportunity to join our executive team as we transition to a new headquarters location and strengthen our leadership for the next stage of growth.Position SummaryThe Operations Manager will oversee Finance, HR, Legal, Marketing, IT, Intake, and Compliance. This person will be responsible for building and enforcing SOPs, improving system efficiency, ensuring legal and VA compliance, and leading the operational transition to our Naples-based headquarters.Key ResponsibilitiesOperational Strategy & SystemsDesign, implement, and manage SOPs across all departmentsMonitor KPIs and drive internal performance improvementsEnsure compliance with VA guidelines and business policyCross-Departmental OversightSupervise Intake, HR, Finance, Legal, IT, and MarketingDirect recruitment, performance management, and departmental goal settingCreate alignment across departments for operational successTech & Marketing StrategyLead CRM and workflow tools (Zoho CRM, Monday.com)Oversee marketing operations to drive new client acquisition and retentionImprove client lifecycle and communications through automation and structureFinancial OversightDevelop and manage budgets, financial planning, and cost controlsTrack performance metrics and oversee invoicing, payroll, and reportingLegal & ComplianceEnsure operational alignment with federal labor laws, VA regulations, and contract termsCollaborate with Contract Legal Team to manage documentation and mitigate risksQualifications5+ years of senior-level operations or director-level experienceProven track record of building scalable internal systems and teamsExperience managing Finance, HR, Marketing, Legal, IT, and/or Client IntakeStrong working knowledge of Zoho CRM, Monday.com, or similar toolsBackground in marketing systems, CRM automations, or tech-based operationsIndustry experience in VA claims, healthcare, legal, or regulated sectors preferredBachelor's degree preferred but not requiredBenefitsSimple IRA Retirement Plan with company matchingHealth, dental, and vision insuranceLife insurancePaid time off (PTO)Paid holidaysOpportunities for advancement in a growing companyMission-driven culture with meaningful impact on veterans' livesHands-on role in building operations from the ground up in a new headquartersJob Type: Full-timeApplication Question(s): Have you held a leadership role where you directly oversaw multiple departments, including Finance, Human Resources, Information Technology, Marketing, Legal, and Operations? Please provide specific examples.Do you have direct experience working in the Veterans Affairs (VA) claims process, the healthcare industry, or in other heavily regulated environments? If yes, please specify the nature of your involvement.Are you knowledgeable about VA regulations, claims adjudication processes, and compliance requirements? Please describe your level of familiarity.Are you proficient in using Monday.com, Zoho CRM, or other project and customer relationship management (CRM) tools? Please specify which platforms and the nature of your usage.Have you led organizational budgeting, financial planning, and resource allocation efforts? Describe the scope of financial responsibility you’ve managed.Have you independently developed, implemented, and enforced Standard Operating Procedures (SOPs) across an organization? If so, in which functional areas? Please elaborate.Have you worked with contract legal teams or been responsible for ensuring an organization’s compliance with federal and state employment laws and regulations? Please elaborate. Education: Bachelor's (Required) Experience: Operations management: 3 years (Required) Location: Naples, FL (Preferred) Work Location: In person\nCompany DescriptionVeterans Educating Veterans is dedicated to assisting veterans in obtaining the compensation and benefits they deserve from the Department of Veterans Affairs (VA). Our team works closely with veterans to navigate the claims process, ensuring they receive proper support and advocacy.Company DescriptionVeterans Educating Veterans is dedicated to assisting veterans in obtaining the compensation and benefits they deserve from the Department of Veterans Affairs (VA). Our team works closely with veterans to navigate the claims process, ensuring they receive proper support and advocacy.