Client Support Representative

Job Description: Provide exemplary customer service to Clients via phone and emailCreate video and wiki materials to aid in the support of all ClientsCreate and release standard and custom Document Form and Session Note Templates to aid in the support of all ClientsProvide and solicit User feedback for new features of the systemLearn and utilize the internal case and client management tools for all Client SupportAssist Client Services Department to implement and communicate with new and ongoing ClientsAssist Development Department by seeking feedback from Clients on new products and features and communicating system and usability issuesAssist QA Department by testing interfaces and new developmentServe as a point of contact for tier 1 questions, forms review, and ticket escalationAssist in training new staff membersRequirements: 1+ years' experience in a related roleBachelor's degree preferred (in a related field)Understanding of business requirements and the ability to translate these into functional and efficient support for ClientsDemonstrate a Customer Service focus and attitude, and good interpersonal skills while maintaining professionalismSelf-starter with ambition who wants to help grow the company and eventually be considered for an Account Manager or Department Manager roleComputer and software savvy: familiarity with multiple programs, browsers, recording and screen sharing tools, etc.Exceptional written and verbal communication skillsAttention to detail; willingness to wear multiple hatsExtreme discipline in working in a telecommuting environment; ability to work independently in an effective and productive mannerMust have a working computer with reliable and speedy internet connection.Benefits: Health insurancePaid time offFlexible work arrangements