Client Support Representative
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Job Description:
- Provide exemplary customer service to Clients via phone and email
- Create video and wiki materials to aid in the support of all Clients
- Create and release standard and custom Document Form and Session Note Templates to aid in the support of all Clients
- Provide and solicit User feedback for new features of the system
- Learn and utilize the internal case and client management tools for all Client Support
- Assist Client Services Department to implement and communicate with new and ongoing Clients
- Assist Development Department by seeking feedback from Clients on new products and features and communicating system and usability issues
- Assist QA Department by testing interfaces and new development
- Serve as a point of contact for tier 1 questions, forms review, and ticket escalation
- Assist in training new staff members
Requirements:
- 1+ years' experience in a related role
- Bachelor's degree preferred (in a related field)
- Understanding of business requirements and the ability to translate these into functional and efficient support for Clients
- Demonstrate a Customer Service focus and attitude, and good interpersonal skills while maintaining professionalism
- Self-starter with ambition who wants to help grow the company and eventually be considered for an Account Manager or Department Manager role
Computer and software savvy: familiarity with multiple programs, browsers, recording and screen sharing tools, etc.
Exceptional written and verbal communication skills
Attention to detail; willingness to wear multiple hats
Extreme discipline in working in a telecommuting environment; ability to work independently in an effective and productive manner
Must have a working computer with reliable and speedy internet connection.
Benefits:
- Health insurance
- Paid time off
- Flexible work arrangements