Customer Contract Manager

Summary of ResponsibilitiesManagement and delivery of Urenco group sales contracts with North American utility customers valued at over $1b annually, as well as other customers as allocated by the Head of Contract ManagementWorking with external customers, sales managers and the production and logistics teams to optimize the contracts, minimize risk and maximize value to the company while delivering customer satisfaction.Help support and develop long-term business relations with existing and future customers (some travel required)Maintaining contract data and timely reporting to internal stakeholders to inform demand, revenue and cash planningWriting customer communications related to contract management as well as creating contract summaries for internal executive stakeholdersEducation and ExperienceBachelor's degree10+ years experienceKnowledge of delivery management and logistics (high-value goods and regulated supply chains) desirableExperience working with SAPExperience writing formal customer communicationSignificant knowledge of commercial and business practices to manage contractsJob DetailsWork Location: Arlington, VAWork Schedule: Core business hours are from 8 am to 5 pm with flexibility to work with stakeholders in other time zonesTravel Required: 10% of the time or less as requiredSecurity Clearance Requirement: CAA Access and an L-level security clearanceWork Environment: In-office position operating in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc.Primary FunctionsContracts ManagementResponsible for managing Urenco's performance of allocated contracts. Operationalize Urenco's orderbook by managing the entire order-to-cash process, following contractual notices from your designated utility customers.Delivery ManagementOversight of client-owned uranium assets, responsible for ensuring lead time and holding account limits are adhered to.Management of requirements for physical customer deliveries, coordinating production site and central teams along with external counterparties to ensure timelines are met. Includes export controls and other regulatory requirements, as well as management of client-owned transport equipment on site for designated customers.Relationship Management and Sales Team PartneringDevelopment and management of good relationships with designated utility customers in support of the designated sales manager.Partnering with the sales managers to identify solutions to commercial challenges, and supporting review of draft contracts. Primary customer contact for operational matters.Interface ManagementManage process interfaces and handoffs with the Sales, Uranium Asset Management, Commercial Intelligence, Planning, Transport, Risk, Legal, Treasury, Tax, Accounting, and Site Logistics teams.Systems, Tools and ReportingPrepare and maintain contract summaries, revenue reports (as required), SAP data (sales order management, customer master data and contract master data sign-off), Power BI interfaces and dashboards.Manage customer feedback and customer complaints in Prevent.Support other contract-management processes as required.*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.BenefitsWe offer competitive compensation and benefits including but not limited to 401(k) matching, medical and dental benefits, paid monthly parking, as well as a monthly wellness stipend.Please note that we continually evaluate our plans and make adjustments as necessary to meet market and business requirements.Compensation$130,383 – $162,979 per year, dependent on candidate.About the CompanyUrenco is an international supplier of enrichment services and fuel cycle products for the civil nuclear industry, serving utility customers worldwide who provide low-carbon electricity through nuclear generation. We supply uranium enrichment services and fuel cycle products to more than 50 customers in 20 countries. Our global reach and diversity of supply means we are well placed to meet the needs of our customers around the world and we pride ourselves on the quality, flexibility and reliability of our services. We are currently working towards providing support to our customers to fuel nuclear new builds, including the next generation of reactors.Urenco provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Urenco encourages minorities, females, veterans and persons with disabilities to apply. Urenco supports a drug-free environment.If reasonable accommodation is needed to participate in the job application, interview process, and/or to perform essential job functions, please contact UUSA HR at HRUUSA@urenco.com. Please do not send job applications directly to this email address.If you are already an employee of Urenco USA and are interested in applying for another job within the company, please apply and upload a completed Internal Candidate Application form (HR-2-3000-15-F-2), and your resume to the internal career portal.Enrich your future!URENCO | Human ResourcesHRUUSA@urenco.comJ-18808-Ljbffr