CX Engagement Manager

OverviewMy client is building out its Customer Experience Consulting team within its Banking, Financial Services, and Insurance Management Consulting practice. We are looking for entrepreneurial CX consultants who love a challenge and thrive in a fast-growing global organization.Job Purpose and Primary ObjectivesThis role offers a large degree of personal autonomy and requires very strong collaborative skills to succeed. You will be working with embedded account teams that need guidance and leadership in CX for the Banking, Financial Services, and Insurance industry.Key ResponsibilitiesThe solution, plan, and deliver CX consulting engagementsProvide CRM and analytics technology expertiseLead Design Thinking / solutioning workshopsDevelop recommendations and proposalsProject and delivery managementWork with a diverse set of client and internal stakeholdersWork both on-site and off-siteLead mid-sized sales effort and support large onesSupervisory / Managerial ResponsibilitiesWill directly supervise and manage people on project teamsWill coach consultants reporting to themOther ResponsibilitiesPlan and estimate project staffing and costsAccountable for project success and profitabilityDevelop thought leadership and internal offeringsKey Skills / KnowledgeHas a track record of solutioning, managing and delivering engagementsAbility to prepare and present compelling proposalsAbility to manage mid-size projectsIs familiar with Design Thinking and AgileUnderstands business strategy as it relates to analytics, customer experience, digital marketing, etc.Understands CRM, analytics, and marketing technology platforms and can define solutions based on themAbility to relate to and engage with clientsAbility to articulate complex business and technology ideas in a compelling mannerAbility to lead client workshops, and ideally are familiar with Design ThinkingUnderstanding of digital and interactive experienceFamiliar with financial services consulting and digital agency ways of doing businessAbility to collaborate with virtual and physical teamsEnjoys intellectual and client challengesExperience Required8+ years of experience in CRM and/or CX strategy design and implementation/delivery8+ years in consulting or a digital agencyExcellent communication skills (written, visual (PPT) and spoken)Familiarity with AI technologiesFamiliarity with CRM / Analytics - Salesforce, Adobe, etc.Ability to lead client discussionsMaster of Business Administration (MBA) is highly desirableFluency in written and spoken English is a requirement, additional languages is desirableWillingness to travel 50 - 75%Special Working ConditionsWillingness to travel 75%Person SpecificationNegotiating, client facing, communication, assertive, team leading/team member skills, supportive. Excellent communication and collaboration skillsHighly articulate verbally, in writing and in PowerPointTechnically savvy with good relationship building skillsExcellent interpersonal skillsIntellectual curiosity (thought leader / product developer)Self starter and ambitiousAble to manage ambiguityFlexibleAll offers of employment extended to applicants will be conditional and will require, among other things, that the recipient of the offer of employment submit proof that s/he is fully vaccinated at that time or will submit such proof prior to determining a start date. Individuals with medical issues or sincere religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement. To the extent State legislation or executive action purports to limit ability to require vaccination for individuals who object on a basis other than medical issues or sincere religious beliefs, individual requests for an exception to generally applicable vaccination policy pursuant to relevant State regulation will be evaluated on a case-by-case basis. Individuals who receive an exemption from vaccination for any reason may be required to comply with other Covid precautions.J-18808-Ljbffr