Business Relationship Management Lead

Marketing Statement:Tokio Marine North America Services (TMNAS) provides shared services and technology leadership across Tokio Marine’s North American insurance operating companies. TMNAS partners closely with business leaders to modernize technology, enable growth, and ensure IT solutions align with strategic business objectives across underwriting, claims, distribution, finance, and operations. Our work supports specialty and commercial Property & Casualty insurers, including Philadelphia Insurance Companies, a leading national specialty P&C carrier known for underwriting excellence and strong broker relationships.Job Summary:The Business Relationship Management (BRM) Lead serves as the strategic interface between IT and the business for assigned portfolios within Philadelphia Insurance Companies. This role is accountable for understanding business strategy, shaping technology roadmaps, prioritizing investments, and ensuring delivery of solutions that create measurable business value.The BRM Lead is a trusted advisor to senior business leaders, translating business goals into actionable technology initiatives while maintaining strong alignment with TMNAS IT teams. Success in this role requires deep Property & Casualty insurance knowledge, executive presence, and experience guiding complex initiatives across underwriting, claims, and other core insurance functions.Essential Job Functions:Business & Strategy AlignmentServe as the primary technology partner to PHLY business leaders, ensuring IT initiatives align with short- and long-term business strategiesDevelop a deep understanding of underwriting, claims, and operational processes to anticipate business needs and opportunitiesGuide the future-state vision for assigned business areas and recommend technology-enabled improvementsProvide input into strategic planning discussions with business and IT executivesPortfolio & Demand LeadershipLead prioritization of IT initiatives based on business value, capacity, budget, and strategic alignmentEnsure transparency into delivery status, risks, dependencies, and outcomesOwn escalation and resolution of critical technology issues impacting business operationsAdvocate for effective change management to enable successful adoption of new capabilitiesStakeholder & Relationship ManagementBuild and maintain strong, trusted relationships with executive stakeholders across PHLY and TMNASFacilitate and contribute to leadership, planning, and strategy meetingsManage stakeholder satisfaction across both project and non-project IT servicesNavigate organizational dynamics effectively to influence decision-making and outcomesDelivery & Cross‑Functional CollaborationPartner closely with TMNAS technology teams to ensure successful execution and implementationCoordinate across multiple IT domains to address cross-system and cross-process impactsCollaborate with external vendors and partners to deliver business-aligned solutionsIndustry & Thought LeadershipStay current on insurance and technology trends impacting commercial and specialty P&C carriersRepresent business needs effectively across TMNAS and at industry forums when appropriateQualifications:Bachelor’s degree preferred8–10+ years of IT experience with increasing responsibility in business-facing roles5–7+ years of experience within the Property & Casualty insurance industry, with exposure to underwriting, claims, and/or related business functionsExperience working with or within a commercial or specialty P&C insurance carrier strongly preferredProven success leading large, complex initiatives in business/IT partnership rolesStrong understanding of P&C insurance operations, products, and regulatory considerationsExcellent communication, presentation, and executive‑level stakeholder engagement skillsStrong analytical, negotiation, and problem‑solving capabilitiesProperty & Casualty designations (e.g., AINS) and BRM certification preferredExperience managing or mentoring team members is a plusEEO Statement:Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.