Customer Experience Representative

Customer Experience RepresentativeOldcastle APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer's portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge.Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.Job Summary: This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues. The role requires handling client inquiries, resolving issues, and providing guidance with professionalism and accuracy.Job Location: This position will be based in Irving, TX.Job Responsibilities:Assist customer with product questions, ordering, order tracking, complaints, and problemsEnter email and phone orders into system for deliveryIssue credits or debits accurately, when applicableSend open order reports, as requiredMeeting daily quotasProcess credit card payments through CenposAnswer incoming calls via WEBEX Cisco systemProvide information requested by customers in a timely fashionEnsure accuracy of invoices and on-time delivery of ordersTrack orders from entry into the system to delivery or pick up by the customerSupport the sales team, as requiredBuild strong relationships both internally and externallyOther duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis, as neededJob Requirements:High school diploma /equivalent or comparable in related experienceDetail orientedGood with basic mathSkilled in Microsoft Office suiteGood organizational and problem-solving skillsExperience with a multi-line phone systemAttention to detailAbility to work overtime when neededPleasant phone personalityAbility to multi-taskWhat CRH Offers You:Highly competitive base payComprehensive medical, dental and disability benefits programsGroup retirement savings programHealth and wellness programsAn inclusive culture that values opportunity for growth, development, and internal promotionAbout CRH:CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. xevrcycCRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.