Estimator

Job DescriptionThe Estimator's primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer's experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.Key Job ResponsibilitiesEnsure every customer interaction is documented, updated efficiently and accurately with pertinent detailsProvide customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer serviceEnsure compliance with all insurance client requirements, processes and metricsEnsure compliance with all WOW Operating Way's regarding customer drop-offs, repair planning, customer communication, and deliveryCommunicate all customer requests and needs to appropriate team membersProvide positive energy when greeting customers in person and on the phoneUnderstand all required insurance programs and proceduresParticipate in daily production walks with the Management Team as requiredSupport all team members when requiredParticipate in monthly Health & Safety and staff meetings (if required)Attend training, information sessions and workshops recommended by Store ManagerMaintain the store's KPIs by maximizing role performanceUphold the company's core values: honesty, integrity & respectEducation and/or Experience RequiredKnowledge of repairs and OE guidelinesHigh school diploma or equivalentAwareness of where to look for answersBasic computer skillsCompliance for DRP's minimum of 1-year experienceMust be willing to complete I-CAR trainingValid driver's licenseRequired Skills/AbilitiesAwareness of where to look for answersBasic computer skillsCompliance for DRP's minimum of 1-year experienceMust be willing to complete I-CAR trainingValid driver's licenseBenefitsAnnual paid time off (PTO) plans2 weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week6 paid holidays annuallyMedical, prescription drug, dental & vision insurance effective day 1401(k) retirement plan with company matchEmployer paid short-term disability & life insuranceAdditional voluntary life insuranceContinuing education opportunitiesFree prescription or non-prescription safety glasses annuallyAnnual voluntary uniform stipendCompensation$46,800 – $80,000 per yearEqual Employment Opportunity StatementGerber Collision & Glass is proud to be an equal-opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.J-18808-Ljbffr