Client Solution Manager

Manages all sales, service and execution support for new and ongoing client relationships and leads staff to achieve relevant KPI's and requirements. Monitors and oversees all activities involved with support of sales, service and execution. Recommends improvements and connects strategy to business outcomes to drive desired client experience. Provides reports on performance to leadership. Participates in establishing and ensuring compliance with internal policies and procedures. Manages client exceptions and escalations. Manages and maintains relationships with internal/external service partners. Manages, aligns, and oversees the development of the client solutions team which may include supervisors and individual contributors. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decision...Solution, Manager, Client Relations, Customer Experience, Relationship, Business, Technology, Banking