Customer Service Rep

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions. Join us as a Customer Service Rep in our Hanover Park, IL facility. You will process sales orders received by mail, fax, or email, as well as handling inquiries via phone or email regarding products, orders, pricing, and customer relations and complaints You will: Responding to customer inquiries for pricing, part ordering information, order shipment and invoice information Accurately enter purchase orders on the day they were received and adjust sales and work orders dates to meet customer needs. Work with other departments such as production, shipping, quality, etc. for complaints, inquiries, delivery, service matters, and issues Works with Accounts Receivable Department on customer payment issues and discrepancies and process debit/credit memos and returned goods authorizations as required Work with sister facilities to process, expedite, or delay sales transfer orders. Key Qualifications: Must have at least 2 years of past customer service experience and worked with salesforce software Must be able to navigate through different software at the same time and be very organized Microsoft Office software experience required Position hours/shifts (Overtime Available!): 1st shift: 8am to 5pm Hybrid with Mon. to Wed. in the office and Thursday and Friday remote Must live within 30 minutes of Hanover Park, IL Physical Requirements: Physical requirements are standing, walking, twisting at the waist, lifting, and lowering weights up to 50lbs. Compensation: The hourly pay for this role is: $23 to $26/hr. DOE. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience. Benefits: As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees: Paid holidays Paid vacation Paid sick time Medical, Dental, and Vision Insurance 401(k) Up to 5% 401K match starting day one of employment Health savings account Life insurance Paid time off Parental leave Caregiver leave Prescription drug insurance Tuition reimbursement Equal Opportunity Employer Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Expected hours: No less than 40 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance Application Question(s): Have you had to work with other departments such as shipping, billing, etc., to solve customer issues? Does your resume reflect your answers given above? Experience: Salesforce software: 3 years (Preferred) Business Customer Service: 3 years (Preferred) Microsoft Office: 4 years (Preferred) Work Location: In person