Phlebotomy Supervisor (Remote)

Job Title: Regional Phlebotomy Supervisor Location: Portland and Vancouver, WA (Role Fully Remote) Compensation: DOE Employee Type: Full Time About the Position: The Regional Phlebotomy Supervisor is responsible for ensuring that every COC Consulting experience meets and exceeds the client and patient's expectations. Staff will rely on this position to solve problems or provide instructions on complex testing procedures. This position handles the more complex task of operations and the customer experience team. This position will also help train and ensure quality for our team of hourly phlebotomists. Above all, we are seeking candidates who are self-starters and are resourceful, organized, detail-oriented, communicative, and friendly. Essential Duties & ResponsibilitiesSupervises a regional team of phlebotomistsProvides coverage and travel to perform all duties of a phlebotomist as neededPlans, organizes, and effectively conducts continuous phlebotomy staff training on various skills, company procedures, and client site informationCoordinates in-person training schedule for new employeesConducts interviews and assists in selecting qualified candidatesAssists with day-to-day customer service including interactions with clients via inbound calls, outbound calls, emails, and other communication platformsAccounts for disciplinary action and consults with HR on disciplinary issues, as neededOn call one weekend a month to answer any questions from the dispatch teamCompletes annual performance reviews for assigned employee groupCreates spreadsheets as neededCoordinates and communicates with Quest labs for various reasonsFollows proper safety and identification procedures when dealing with phlebotomists, patients, medical facilities, staff and/or specimens under any circumstance or environment.Exhibits and promotes the professional image of COC Consultants LLC., goals and standardsAdheres to COC Consulting's standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building.Provide coaching and mentorship to new and existing employeesUpdates and maintains phlebotomy schedule for employee changes for all locationsManages coverage for assigned locations that is more complicated than Phlebotomy Dispatcher can managePerforms other duties as assigned Travel Requirements This position may require up to 50% travel; in state and out of state to provide training and coverage as needed. Minimum QualificationsHigh school diploma or equivalentPrevious experience as a phlebotomist; 5 years is requiredAt least 3 years of management experience in a leadership position is requiredPhlebotomy certification from an accredited agencyIn-depth knowledge of phlebotomy duties, responsibilities and techniquesProven track record in providing exceptional customer serviceStrong communication skills; both written and verbalCompetency with Google applications and willingness to embrace new technologyValid driver's license and car insuranceReliable transportationA proven ability to handle ambiguity in the absence of defined systems and processes Physical Requirements:Prolonged periods sitting at a desk and working on a computer.Must be able to lift 15 pounds at times.Frequently required to lift, carry, push, and pull up to 20 poundsFrequently required to speak and hearFrequently required to sit or stand for periods of time and bend, stretch, and stoopFrequently required to use all types of vision, such as close vision and computer visionFrequently required to use hand dexterity for use of standard office and clinical equipmentVarying schedule to include evenings, holidays, and/or extended hours as Company dictatesOccasional exposure to various temperaturesFrequent exposure to blood and bodily fluids, communicable diseases, chemicals, radiation, and repetitive motions BENEFITSCompetitive salaryMedical, dental and vision insurance coverage401(k) with company matchGenerous PTO policyA company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work-with colleagues! ABOUT THE COMPANY COC, Continuity of Care, is a leading provider of mobile phlebotomy and imaging services in the US. Operating in 13 states currently and expanding every month, COC is the largest non-lab owned mobile phlebotomy company on the West Coast. COC provides services to mental health centers, skilled nursing facilities, community care-based programs, local government outreach programs, workers compensation, dental offices, doctors' offices, and even in-home services. The company's relationships with local and national labs allow for our client/patient's samples to be processed quickly preventing any delays in care.