Workers’ Compensation Claims Specialist / Claims Advocate (Adjuster)

Workers’ Compensation Claims Specialist / Claims Advocate (Adjuster)Location: Syracuse, NY Area (Marcellus, NY)A well-established independent insurance firm in the Central New York area is seeking a Workers’ Compensation Claims Specialist / Claims Advocate to support commercial clients throughout the workers’ compensation claims process.This role serves as a key liaison between clients, insurance carriers, and internal teams to help ensure claims are progressing appropriately and resolved efficiently. The position involves managing an inventory of workers’ compensation claims, evaluating claim activity and strategy, coordinating communication between stakeholders, and helping guide clients through complex claim situations.This opportunity is ideal for someone with a background in workers’ compensation claims who enjoys problem-solving, client interaction, and helping organizations navigate the claims process effectively.Key ResponsibilitiesManage and monitor an assigned inventory of workers’ compensation claimsReview claim activity and identify issues impacting outcomes such as delays, disputed items, missing documentation, or return-to-work barriersCommunicate regularly with carrier adjusters and third-party administrators to help keep claims progressingProvide clients with clear updates and guidance throughout the claims processPrepare claim summaries, reports, and documentation to support claim strategy and resolutionMaintain accurate claim notes and documentation within the agency management systemParticipate in claims review meetings and assist with presenting claim trends and action plansAssist with reviewing and analyzing clients’ experience modification factorsQualifications3+ years of insurance claims experience, preferably within workers’ compensationWorking knowledge of New York workers’ compensation claims processes and regulationsStrong analytical, organizational, and problem-solving skillsExcellent written and verbal communication skillsAbility to manage multiple claims while maintaining a high level of service and responsivenessProficiency with Microsoft Office and experience navigating carrier or claims management systemsEducation & LicensingBachelor’s degree preferredLicensed Claims Adjuster required