Community Program Manager (Contract)

Intake Notes: Community Program Manager (Contract)Duration: 6-month contractLocation: Preferred SF; otherwise remoteOnsite Schedule: 2–3 days/week, flexible on which daysTime Zone Requirements: PST, MT, or CSTExtension/Conversion: Potential to extendInterview Rounds: Hiring Manager screen, plus possibly 2 additional roundsRole OverviewBroad Community Program Manager role. Actual responsibilities will vary based on team priorities, and could include any combination of:Ambassador program management and opsChampion program management and opsOnline community management (Reddit + Discord)Community ? Product feedback operationsTarget Background:Titles: Community Program Manager, Community Manager, Developer Relations ManagerCompanies: Atlassian, Asana, Airbnb, Meta, or similar name-brand tech companiesAbout the RoleAnthropic's Community team builds and runs the programs that connect our most engaged users, developers, and enterprise practitioners with each other and with the people building Claude. We're looking for a community programs generalist who can support any and all of that work: building the systems that let programs scale, running them day to day, managing our presence in the online spaces where our community gathers, working directly with members, and turning those members into a reliable source of product feedback.On the programs side, you'll run the machinery of our member programs, including applications, onboarding, communications, recognition, and the spaces where members gather, and you'll build the processes, tooling, and documentation that let those programs grow without losing quality. On the online community side, you'll help manage our presence on platforms like Discord and Reddit, keeping conversation healthy, surfacing what members are saying, and making sure people who show up there get a real response. On the product side, you'll help stand up a structured feedback motion that connects product teams who need real-world signal with the power users who can provide it, designing lightweight feedback cycles, recruiting the right members for the right questions, and synthesizing what they tell us into readouts product teams can act on.All of this depends on relationships as much as systems. Much of the job is interfacing with the people in our programs: knowing who they are, what they're working on, and what they need from us, and representing their voice back into Anthropic. Where you spend your time will shift as programs and product needs evolve, and you may end up going deep on any of these areas. What stays constant is bringing structure to work that is currently coordinated ad hoc, and showing that a well-run community can shape what we ship.Key ResponsibilitiesRun the day-to-day operations of our community member programs, including applications, onboarding, member communications, recognition, and engagement in program spacesBuild and maintain the processes, tooling, automation, and documentation that let programs scale, from intake and tracking systems to playbooks others can runBuild direct relationships with program members, understand what they're working on and what they need, and act as their advocate internallyStand up and operate structured product feedback motions, from quick directional questions to broader feature testing and small, hand-recruited deep-dive groupsRecruit and match community members to product feedback opportunities based on criteria product teams defineDesign and run feedback collection (forms, discussion threads, live sessions) and synthesize results into concise readouts for product teamsPartner with product, research, and marketing teams to intake feedback requests, set expectations, and close the loop with members on what was actionedTrack program health and feedback impact, reporting on participation, throughput, and outcomesHelp manage our presence in online community spaces such as Discord and Reddit, including moderation, member engagement, and surfacing notable discussion and sentiment to internal teamsModerate with good judgment, modeling the culture we want and handling sensitive situations thoughtfullyIdentify what's working and what isn't across programs and propose improvementsMinimum QualificationsExperience managing a developer community program or an enterprise/B2B customer community program (for example ambassador, advocate, champion, or MVP programs), including member operations and communicationsExperience building operational systems for a community or customer program, such as intake workflows, member tracking, and documentation that others can runExperience running structured feedback, beta, or user testing cycles with external participantsExperience managing or moderating an online community on a platform like Discord, Reddit, Slack, or a forumStrong written communication skills, including the ability to synthesize qualitative input into clear, decision-ready summariesHands-on experience with community and collaboration tooling (for example moderation and bot tools, survey or form tools, and spreadsheets or lightweight databases)Comfort operating in ambiguity and building processes where none existPreferred QualificationsExperience with both developer and enterprise community programsExperience working directly with product or research teams to route user feedback into roadmapsFamiliarity with confidentiality and early-access program management, including NDAs and trusted-tester cohortsEnough technical fluency to use Claude and similar tools in your own work, including to automate parts of your own operationsExperience building community programs from early stages through meaningful growthInterest in Anthropic's mission to develop AI that is safe and beneficial