Service Operations Coordinator Hybrid Solon, Ohio, United States

PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On, which is foundational to our success and growth.Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.Operations Service Coordinator - Hybrid Solon, OhioWhat You Will Do:Service Case Intake & SchedulingReceive and log service requests via phone, email, and internal systemsCreate service calls and work orders accuratelySchedule Field Service Engineers (FSEs) according to availability and priorityDocumentation & Data EntryEnter service notes, failure descriptions, and resolution details as providedAttach POs, quotes, and supporting documentsMaintain clean, organized service recordsParts Order ProcessingPlace parts orders using provided part numbersTrack shipments and update ETAsEnsure exchange/return documentation is sent respectivelyCustomer CommunicationProvide basic status updates and scheduling confirmationsCommunicate ETAs and appointment windowsRoute escalations to senior team membersInternal CoordinationCommunicate with FSEs regarding schedules and job statusSupport Service Operations Specialists with administrative tasksSuccess MetricsPositive internal responsivenessOn-time follow-throughWhat You Will BringStrong organizational skillsProfessional written and verbal communicationComfortable with computers and ticketing systemsAbility to manage multiple tasks simultaneouslyApplies critical thinking to troubleshoot issues and make timely, well-reasoned judgment calls.Customer service or dispatch experienceHealthcare background - highly preferredWho We Want to MeetAct Like an Owner – You take the initiative and are focused on seeing commitments all the way through to completion.Serve with Purpose – You are purpose driven and committed to understanding the challenges our customers face.Adapt to Thrive – You are open to new ideas, embrace change, and learn from new experiences.Collaborate to Win – You communicate effectively across your team to deliver on shared goals.Creative Problem Solver – focused on making timely decisions with the data and information available to you.Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)Career and professional development through training, coaching and new experiences.Hybrid culture with new & beautiful workspace that balances flexibility, collaboration, and productivity.Inclusive and diverse community of passionate professionals learning and growing together.About PartsSourceSince 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide who are committed to supporting healthcare providers and ensuring healthcare always on.In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.Legal authorization to work in the U.S. is required.PartsSource, Inc., and its affiliates and subsidiaries, provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.J-18808-Ljbffr