Technical Service Representative – Printing & Packaging (Global Manufacturer)

Technical Service Representative – Printing & Packaging (Confidential Global Manufacturer)Midwest U.S. (KS, MO, IA, NE) | Remote + Travel (Up to 70%)The OpportunityWe are partnering with a global leader in packaging and printing solutions to identify a Technical Service Representative supporting wide web flexographic and gravure printing operations.This is a customer-facing, high-impact role where you will serve as the technical bridge between advanced ink/coating solutions and real-world pressroom performance.If you enjoy solving complex print challenges, optimizing performance on press, and building strong customer relationships—this is a role where your expertise will be seen, valued, and scaled.Why This Role Stands OutHands-On + Strategic: Combine on-site troubleshooting with broader customer strategyCustomer Impact: Directly influence print quality, efficiency, and production outcomesAdvanced Products: Work with water-based and solvent-based inks and coatings in high-performance environmentsAutonomy: Operate independently while partnering cross-functionally across R&D, sales, and manufacturingBuilt for the Modern Technical Professional (AI + Data + Process Optimization)This organization is investing in:Data-informed print optimization and defect analysisAdvanced color management systems and digital toolsContinuous improvement across pressroom performance and product applicationYou'll operate in an environment where:Technical decisions are driven by data, not guessworkCustomer issues are solved through structured problem-solving approachesInnovation is applied directly to real production environmentsWhat You'll OwnServe as the primary technical point of contact for key flexo and gravure customersLead on-site troubleshooting, print optimization, and defect resolutionSupport press trials, product launches, and technical auditsOptimize performance of water-based and solvent-based inks and coatingsPartner cross-functionally with R&D, sales, and manufacturing teamsBuild strong customer relationships and drive retention and growthMaintain detailed documentation to support continuous improvement and proactive serviceWhat You Bring5+ years of experience in:Flexographic and/or gravure printing environmentsFlexible packaging and ink/coating applicationsStrong expertise in:Print troubleshooting and defect analysisInk/substrate interactions and drying systemsColor matching and pressroom optimizationProven ability to:Work directly with customers in technical environmentsSolve complex problems under real production conditionsStrong communication skills with the ability to bridge technical and operational teamsPreferred ProfileExperience with color management systems (X-Rite or similar)Knowledge of lamination, coating, and converting processesFamiliarity with VOC compliance, safety, and regulatory requirementsAbility to operate independently in a high-travel, field-based roleEnvironment & ExpectationsRemote-based role within KS, MO, IA, or NETravel: Up to 70% (customer sites, pressrooms, manufacturing facilities)High autonomy with strong support from technical and commercial teamsWhy Partner With UsAt Northwest Talent Solutions , we specialize in placing high-impact technical talent into roles that drive operational and customer success.We leverage AI-enabled sourcing and talent intelligence to identify niche expertiseWe understand the intersection of manufacturing, technical service, and customer deliveryWe provide a high-touch, confidential search experience designed for top performersThis is not a transactional job posting.This is a targeted search for technical experts who want to make an impact.Interested?If you're ready to bring your technical expertise into a role where customer impact and innovation meet , we'd love to connect.#TechnicalService #FlexographicPrinting #GravurePrinting #PackagingIndustry #ManufacturingCareers #InkTechnology #PrintEngineering #FieldService #MidwestJobs #AIinManufacturing #NorthwestTalentSolutions#J-18808-Ljbffr