General Spa Manager

General Spa Manager The BEST Spa in AustinLIVE LIFE LOVE LIFE Viva is an Austin-based day and med spa started in June of 2005 by three women. We're fast-growing, hip, and locally-owned, with three locations in Central Austin. We attribute much of our success to our incredible employees, and are firm believers in taking care of our talented people who, in turn, pamper our guests with 5-star care. At Viva, we believe work should feel meaningful, energizing, and deeply rewarding. When we invest in our team's well-being, growth, and sense of purpose, they create unforgettable experiences for our guests. Viva exists to make people feel better inside and out - and that starts with leadership. General Spa Managers are the senior on-site leaders of the location, responsible for performance, strengthening culture, and ensuring operational excellence at the highest level. You lead by owning outcomes, developing leaders beneath you, and driving the business forward. Voted BEST SPAAustin Chronicle, Austin Monthly, and Austin Young Chamber of Commerce We're extremely proud to have been ranked Best Places to Work by the Austin Business Journal four times. Our low employee turnover rate is a testament to our most important values, including providing a happy and prosperous employee experience by maintaining a safe and nourishing place to work, along with a fun & caring culture, and a growing list of competitive benefits. The RoleYou are the on-site business owner - responsible for the team, the culture, and the results. You lead with high EQ and high standards, creating an environment where people feel supported, accountable, and motivated to perform. You stay close to the business, lead from the floor, and move quickly to drive results. You build momentum through partnerships, events, and local presence - not just internal operations. What You'll Own Market Growth & Partnerships Build strong relationships across fitness, wellness, medical, and corporate communities Create visibility through events, outreach, and consistent local engagement Drive awareness, bookings, and long-term client growth Revenue & Performance Own P&L and deliver on growth targets Drive service, retail, and membership revenue Optimizes scheduling, staffing, and utilization Identify opportunities and act quickly to capture them Team Leadership & Development Recruit, develop, and retain a high-performing team Set clear expectations and uphold consistent standards Coach leaders and build future leadership bench strength Create a culture of accountability, energy, and care Guest Experience Deliver a consistently elevated, 5-star experience Maintain a strong floor presence and lead in real time Handle guest recovery with urgency and professionalism Operations Drive structure, systems, and operational excellence Oversee compliance, inventory, and facility standards Anticipate and solve challenges before they impact the business What You Bring 5-7+ years of leadership experience in hospitality, wellness, retail, or high-end service-driven environments Proven ability to grow revenue and build high-performing teams Strong partnership-building, networking, and local marketing instincts High EQ with a people-first leadership style High ownership mindset with consistent follow-through Financial acumen and confidence in managing P&L Hands-on, visible leadership presence Strong judgment, prioritization, and decision-making Grit, resilience, and comfort operating in a growth environment This Role Is For You If... You lead with both heart and accountability You take ownership and act without waiting to be told You enjoy building teams, culture, partnerships, and momentum You're energized by being on the floor and in it with your team You think like an operator and act like an owner You want a clear path to Director and are ready to earn it This Role May Not Be For You If... You prefer maintaining over building You avoid accountability or hard conversations You prefer to lead from behind the scenes You are not energized by community outreach, partnerships, or events Compensation & Benefits $90,000-$110,000 base + performance bonus Health, dental, vision, and 401(k) options STD, LTD, Life and AD&D Matching 401k plan PTO + parental leave Service and retail perks Clear path to Director-level growth Location: Dallas, TX BE HERE NOW.If spreading love by serving people makes your heart skip a beat, and you value Authenticity, Excellence at Every Touchpoint, Doing the Right Thing, and 360 Degrees of Excellence, YOU BELONG HERE.Send us your resume along with a cover letter outlining why you'd be the ideal fit for this position at Viva Day Spa + Med Spa.Bonus points for completing this sentence in your response:I do my part to help make the world a better place by_____We look forward to hearing from you!Equal Opportunity Employer We are proud to be an equal employment opportunity employer and are committed to building a diverse and inclusive team. This position does require a background check.