Datacenter Technician

A major client of ours has a need for a data center technician. This is a long term contract and you must be a US citizen who can work on W2.Job Profile Summary:On-Site Service Engineers (OSEs) are critical to ensuring the operational success of AI Server systems by providing expert hands-on maintenance, troubleshooting, and rapid recovery of Dell hardware and infrastructure solutions at customer locations. OSEs are responsible for ensuring up time, reliability, and customer satisfaction through timely and expert-level technical support. OSEs collaborate with cross-functional teams to develop recovery protocols, perform root cause analysis, and deliver preventive measures. They also provide training, maintain service records, and ensure customer satisfaction through professional and timely service.Responsibilities:On-Site SupportProvide on-site technical support for AI Server systems, ensuring rapid recovery and minimal downtimeDesign and implement standard proceduresPerform corrective maintenance on AI Servers, including part replacements and hardware firmware upgrades with precision and accountabilityExpertly diagnose complex system malfunctions to isolate issues to Client, other OEM vendors, or software, and execute appropriate action plansPerform proactive and reactive maintenance and hardware Field Change Orders (FCOs) per established proceduresEnforce safety, quality, and documentation guidelines during interventionsPerform initial system health checks and environmental audits to ensure compliance with operational standardsOrchestrate with logistics teams for expedited delivery of critical parts during high-priority outages.CollaborationCollaborate strategically with Customer Delivery Executive (CDE) Technical Customer Success Managers (TCSM), AI Data Center Functional Leaders, Technical Engineers, and the Field Service Manager (FSM) to develop and implement recovery protocolsConduct root cause analysis to identify issues and implement preventive measures to avoid future occurrencesCommunicate effectively with customers and internal teams before, during, and after service activities to ensure transparency and satisfactionActively identify recurring issues and propose process enhancements or automation opportunities to improve service efficiency and reduce downtime across customer environments.Collaborate with engineering teams to validate firmware updates and compatibility before deploymentTraining and Knowledge SharingCommit to ongoing professional development by attending required training classes to maintain a working knowledge of DELL or Dell Technologies equipment, software, and OEM systemsDesign and implement quick-reference guides for common troubleshooting scenarios to reduce resolution timeAdministrative and Operational DutiesProactively manage assigned spare parts, tools, and test equipmentEnsure accurate and timely updates of service records, including timely and accurate submission of Customer Satisfaction Index (CSI) updates, expense reports, and timecardsEnsure prompt parts returnsFollow proper escalation procedures as requiredDesign and implement and present weekly operational summaries for leadership highlighting key service metrics and trendsCustomer SatisfactionAct as Client's frontline representative—communicating clearly, professionally, and confidentlyEstablish and strengthen customer trust through prompt on-site response and technical expertiseRequired SkillsTechnical Skills:Hands-on expertise with Dell hardware (servers, storage, networking) and data center environmentsProficiency in interpreting system logs, diagnostic outputs, and performance dataStrong technical aptitude to build, repair, and prepare assemblies across Dell's product lineQualifications:Education: Associate or Bachelor's degree in IT, Computer Engineering, or related fieldExperience: At least 5 years in technical support, field engineering, or data center support roles; additional experience is a strong advantage.Recommended Certifications:Dell Proven Professional Certification (Storage Technology Foundations)Preferred: Additional Dell Proven Professional CertificationsCompTIA Network+ (N10-009)CompTIA Server+ (SK0-005)ITIL® 4 FoundationCisco CCNA (200-301)VMware VCP-DCV (Data Center Virtualization)Microsoft Azure Administrator (AZ-104)SNIA Storage CertificationsRed Hat RHCSA (then RHCE for advanced Linux)Kubernetes CKA (Certified Kubernetes Administrator)