Senior Value Assurance Director

A company is looking for a Sr. Value Assurance Director. Key Responsibilities Drive resolution of complex, high-value customer escalations threatening contract retention Conduct technical and financial assessments to identify root causes of value gaps and create stabilization plans Engage with customer executives to negotiate action plans and ensure effective corporate responses Required Qualifications 15+ years of experience in Technical Account Management, Customer Success Strategy, or Management Consulting in a B2B SaaS environment Proven track record resolving multi-million-dollar escalations and achieving successful contract renewals Expert understanding of the financial and operational impacts of enterprise software Strong executive communication, negotiation, and conflict resolution skills Ability to drive cross-functional organizational change without direct authority