Inside Sales Customer Service Representative

Job Description Inside Sales / Customer Service Representative**Fence Direct | Orlando, FL (On-Site / Office-Based)**About the RoleWe are looking for a driven, customer-focused Inside Sales Representative who thrives in a fast-paced environment and knows how to follow up, build relationships, and close dealsThis is not a passive customer service role — this is sales with ownership. You will manage your own pipeline, follow up consistently, and be accountable for converting estimates into closed jobs.If you are confident on the phone, organized, and motivated by results, this role is for you.**What You'll DoManage inbound leads and estimates from our system (QuickBooks)Own your pipeline for 60 days — from estimate to closeMake outbound calls daily to follow up with customersUse a structured follow-up process (calls first, text secondary)Build rapport, answer questions, and overcome objectionsUpdate customer notes and activity in real timeTrack and manage follow-ups using internal systemsWork closely with leadership to review pipeline and performance weekly**Daily ResponsibilitiesCall customers regarding estimates and service inquiriesFollow a structured multi-touch follow-up process to close dealsDocument all interactions clearly in the systemSet reminders and manage your own follow-up scheduleMaintain consistent communication with prospectsIdentify customer needs and recommend solutions**What Success Looks LikeHigh follow-up consistency (no missed opportunities)Strong pipeline ownership and organizationAbility to convert estimates into closed dealsClear and accurate documentation of all customer interactionsConfidence handling objections and guiding customers to decisions**Key Performance Indicators (KPIs)Number of estimates createdFollow-up activity (calls + texts)Jobs won (count + revenue)Notes updated (100% required)Total pipeline value**What We're Looking ForStrong phone communication skills (this is a call-driven role)Sales mindset — confident closing and handling objectionsHighly organized and detail-orientedAbility to manage multiple leads and follow-ups at onceSelf-motivated and accountable for resultsComfortable working in a fast-paced, performance-driven environment**Preferred ExperienceInside sales or customer service experienceExperience with CRM systems (QuickBooks or similar)Construction, home services, or service-based industry experience (a plus)**Why Join Fence DirectGrowth-focused company with strong leadershipClear expectations and structured sales processOpportunity to increase earnings through performanceSupportive team environment with weekly coaching**Important NoteThis role requires consistent outbound calling and follow-up disciplineIf you are looking for a passive or inbound-only role, this is not the right fit.**Apply TodayIf you're ready to take ownership of your pipeline and drive results, we want to hear from you.