IT Helpdesk Support Tier II (MSP)

IT Helpdesk Support Tier II (MSP)San Francisco Bay Area | HybridWe're partnered with a growing, people-first Managed Services Provider seeking a skilled IT Helpdesk Support Tier II who thrives in fast-paced environments, enjoys solving complex technical issues, and values strong client relationships.What You'll Do:Troubleshoot escalated IT issues across Windows, Microsoft 365, networking, cloud, and security environmentsSupport SMB clients as a trusted technical resourceHandle proactive maintenance, patching, and system optimizationCollaborate with a strong technical team on support and project workWhat We Are Looking For3–5+ years in an MSP environmentStrong experience with:Windows Server/DesktopMicrosoft 365Networking & FirewallsVirtualization & Cloud TechnologiesStrong communication and client-facing skillsSalary & Benefits:Salary $60,000-$70,000Generous PTO + Company Paid HolidaysHealth, Vision, Dental InsuranceHybrid flexibilitySupportive, team-oriented cultureExposure to diverse technologies and environmentsReal opportunity for technical growth and advancement