Director, Online Business Operations (remote)

The Opportunity Our client Bright Future Home Buyers is the leading home buyer in the Indiana market, having completed 80+ deals last year ($13M total revenue, $2.3M Gross, $1.1M net) - and is now on a clear trajectory to scale to 200+ deals annually and 33% net margins within the next 2–3 years.To achieve that vision, we are hiring our first-ever Director of Operations—a true Integrator who can translate vision into execution, build scalable systems, and drive performance across the organization.The RoleThe Director of Operations will serve as the right hand to the Founder, responsible for executing vision, driving accountability, and scaling operations across the business.You will oversee and align multiple functions including:Acquisitions & Lead ManagementTransaction CoordinationProject Management & ConstructionProperty ManagementAdministrative OperationsThis role requires someone who has already scaled a business or operational function from one level to the next—and is ready to do it again at a higher level.What You'll Own1. Execution & IntegrationTranslate company vision into clear, executable plansOperate within a RISE / EOS-style operating system to drive alignment and tractionEnsure all departments are aligned, communicating, and executing effectively2. Operational LeadershipLead and develop a growing team (currently 8+ across multiple functions)Establish clear roles, accountability, and performance standardsRun weekly L10-style meetings and performance reviews3. Systems & ScaleBuild, document, and optimize SOPs across all core functionsIdentify bottlenecks and implement solutions to improve speed, quality, and outputEnsure CRM, project management, and internal systems are fully leveraged4. Performance & MetricsOwn and track key business metrics:Conversion ratesProject timelinesRevenue & profit marginsTeam productivityDrive accountability through KPIs and data-driven decision making5. Financial & Operational EfficiencyMonitor budgets, job costs, and operational spendImprove margins through operational efficiency and process improvementsPlay a key role in achieving 33% net profitability targets6. Culture & LeadershipBuild a high-performance, accountable, and team-first cultureLead with emotional intelligence and a servant leadership mindsetReinforce a culture of ownership, growth, and executionWhat Success Looks LikeThe business scales from 80 → 200+ deals/yearOperations run smoothly without constant founder interventionTeams are aligned, accountable, and consistently hitting targetsSystems are documented, repeatable, and scalableProfitability increases toward 33% net marginsWho You AreYou are a builder and operator, not just a manager.You've scaled a company or division—you've taken something from point A → point BYou thrive in fast-paced, entrepreneurial environmentsYou naturally bring structure to chaosYou are both strategic and hands-onYou care deeply about results, accountability, and team performanceRequired ExperienceProven experience in operations leadership (5+ years)Background in real estate, construction, or a related field strongly preferredDemonstrated success in:Scaling operationsImproving efficiency and profitabilityLeading cross-functional teamsExperience working across sales, marketing, and operations functionsStrong familiarity with:CRMsProject management toolsKPI-driven environmentsCompensation & BenefitsBase Salary: $80,000 – $120,000Performance Bonus (Profit-Based): 5%+ of profit, tiering up as net profit increasesHealth: $500/month stipend or company-sponsored plan (in progress)PTO: 14 days + company holidaysRelocation: Open to supporting the right candidateWork EnvironmentHybrid: 3 days/week in-office (Osceola, IN)Fast-paced, growth-oriented, and team-drivenHigh ownership, high accountability culture